Thanks for stopping by to check out my Arise Work from Home review. There is big trend towards working at home and it’s becoming the new normal. Arise claims to be a “business-in-a-box” type solution.
In this review I'll discuss what they do, how it works and if you can actually earn a full-time income at home. I'll also explain why some have called Arise a scam.
Please note, I am not a member or an affiliate for Arise. This review has been researched with information and/or testimonials that are available online in the public domain. Any recommendations and/or conclusions are strictly opinions and may not to apply to, or agree with, all persons or situations. See full disclaimer for more info
What Is Arise Work from Home?
Arise Virtual Solutions provides clients such as AT&T, Disney and Intuit the ability to outsource their customer service and support needs to a virtual call center.
Founded in 1994 and based out of Florida, their virtual call center employs you… an Arise agent who works from the comfort your own home.
They provide you with the training, the call center infrastructure (software and support), and a network of reputable clients you can work with.
Arise work-from-home Agents spend their days (and/or nights) answering phones, dealing with customer service issues, and on occasion, responding to clients via email and chat.
Is It A Scam?
There are certainly some who claim that Arise is a scam, however… their use of the word scam is a little loose.
We’re not talking about an absolute scam here… the kind that takes your money and disappears into the night.
The issue with Arise is that there are costs to start, and there are no guarantees of enough work to make it worthwhile. For those not familiar with independent contract or freelance work, this is understandably frustrating.
There is also a considerable amount of unpaid time in the beginning.
[UPDATE]: As of July 18, 2022, certification courses are free. A $20 no-show fee is charged if you miss the first day.
For clarity, the training is free but it's not paid. Courses range in length from 10 days to 8 weeks depending on the certification.
Please refer to the comments section of this review for further updates and insight.
For those who go in with the idea that Arise is a work-from-home “job”, it’s understandable they would call it a scam, since you don't risk your money with a traditional “job”.
But… you are NOT an Arise employee. You are an independent contractor.
As a contractor, you are responsible for your own costs (including equipment and training).
In a way, working for Arise I like buying a mini-franchise. They provide you with the courses, the software and central support, and the marketing (a network of clients)… but you must pay for it.
And, like most franchises… you may own the business, but you’re not really the boss. The franchisor maintains strict control over what you can and can’t do and how you do it.
So, Arise is legit… but it’s definitely not for everyone.
If you're looking for a regular job with a guaranteed salary and benefits… this is probably not for you.
How Does It Work?
Getting started with Arise can be a long process. From the moment you apply, to the time you’re making money can take several weeks.
The Registration Process
You must first apply and then pass a voice assessment which will test your basic abilities.
If they give you the thumbs up, you’ll have to order a background check (which you pay for) and sign a non-disclosure agreement.
Next… Arise requires that you set yourself up as an LLC (also at your expense), and provide a separate bank account for business purposes. Yes… this is a pain in the ***, but these are things you’ll have to do anyway if you want to eventually earn your income from home.
The big difference with Arise (compared to other work from home opportunities) is that they require it up-front.
Once you’ve completed that process, you’ll have to purchase computer equipment (if your's does not meet minimum specs), set up a dedicated phone line, and take their training programs.
Aside from being 18 and living in Canada, the U.S. or the UK… Arise doesn’t have any specific experience or educational requirements.
There are however equipment and financial requirements.
To set up your virtual call center, your computer must meet minimum specifications. You will also need some specialized equipment such as…
- Hard-wired phone and headset and mic, or…
- Hard-wired USB headset and mic with phone-quality audio.
- Hard-wired keyboard and mouse.
A high-speed internet connection is also needed, but chances are you already have one.
Since you're taking customer service calls, background noise can also be an issue and you will need a quiet, distraction-free workspace.
How Much Does It Cost?
This is the sticking point for most people. There are hundreds of work-at-home opportunities that don’t cost you anything to start. That makes Arise tough to justify, especially if you’re just starting out as an online freelancer.
The costs here are,
- Setting up an LLC – $100 to $350 (depending on where you live).
- Basic Certification – $99
- Background Check – $15 to $30
- Equipment and hard-wire installation – $100 to several hundred, depending on your situation. For example, installation assistance and upgraded equipment may be required.
- Training Courses – (Free except for a $20 no-show fee)
In addition to start-up costs which can potentially exceed $1000, you must also pay monthly fees. In contrast, virtual receptionists who work for Smith.ai start for free, get paid training, and in some cases, full benefits.
Arise charges $19.75 twice per month after the registration process is complete and you accept your first client. This pays for your access to clients, as well as software and support.
To be fair, this is a relatively small expense for benefits that would cost significantly more if you were to acquire them on your own.
- Arise – $19.75 twice per month.
- Dedicated Landline – $15 – $35 per month (Optional).
- High Speed Internet – $40 – $60 per month.
- Additional non-Arise courses to upgrade skills when working with new clients (Optional).
- Debt repayment costs if you used credit to purchase the required equipment.
It should also be noted that you could have several weeks of unpaid time. That’s not a direct expense, but it can be an opportunity lost if you’re taking time away from other sources of income.
How Much Does Arise Pay?
At the end of the day, this is what matters.
Arise pays for your time spent talking with customers. There are several reports of multiple wages… some as high as $19/hour. However, it seems most claim to be in the $10/hour range, and that would be the safe assumption.
In other words, don’t do your budget and base your investment decisions on $19/hour.
Pay is direct deposited twice per month.
Arise Work Schedule
Although the claim is that you have a flexible schedule, you can only work the hours they provide you.
Within those hours you have flexibility… which is fine if your income requirements are minimal, or you have another source of income.
Another issue with Arise, is that they don’t put limits on hiring, so the environment for work hours becomes competitive.
That means it will rarely if ever become less competitive.
There are also complaints that jobs are limited to inconvenient hours and short time intervals.
If Arise was a free opportunity, this wouldn’t be an issue. You could simply make a few extra bucks when possible.
But a few extra bucks isn’t going to cut it when you’re investing a significant amount of money up front, and every month.
Arise Reviews and Complaints
The positive to negative reviews seem to be evenly split (although I haven’t counted each one)…
Typically, if it was free to sign up and get started, I’d say give it a try. At the very least, you would gain some experience.
This is different though. Arise has pushed some of the financial risks onto you… therefore, you must give a little more weight to the complaints and negative reviews.
That’s not to discourage you from trying Arise, because there are also people writing positive reviews. Arise is legit and a great opportunity for the right person. But I also can’t give Arise a blind recommendation because there is a real possibility you will lose money here.
What I Like About Arise
- It’s beginner friendly.
- Arise provides you with clients (and as a freelancer, it’s always better to start with a source of clients than it is to start from scratch).
- You can choose which clients to work with.
What I Don’t Like
- High start-up costs (relative to some work-at-home opportunities), monthly fees, and relatively low earning potential.
- Unlimited hiring. To use the franchise metaphor again… it’s like McDonald’s selling unlimited franchises with no concern that 10 locations on the same block will all be competing for the same customers.
- Up to several weeks of unpaid time.
I can’t in good conscience recommend Arise unless you can comfortably afford it. Especially when there are many free work at home opportunities.
But, it's also not fair to call them a scam or a bad company. Arise will be a great opportunity for some people.
If you decide to go with Arise, you may benefit from a full-time freelance strategy. Don't limit yourself only to Arise. If you're setting up an LLC and purchasing equipment anyway, you can also work similar gigs like Teletech and Liveops to fill in your schedule when you have downtime.
Since you'll be sitting at a computer, investing some time into a passive income business is another productive way to maximize efficiency and justify working from home.
I hope you found my Arise review helpful, and if you have any questions or comments (especially if you’ve worked for them before), please share in the comments section below.