By Jay

Arise Review Scam or Legit post banner

Thanks for stopping by to check out my Arise Work from Home review. There is big trend towards working at home and it’s becoming the new normal. Arise claims to be a "business-in-a-box" type solution. 

In this review I'll discuss what they do, how it works and if you can actually earn a full-time income at home. I'll also explain why some have called Arise a scam. 

Disclaimer:
Please note, I am not a member or an affiliate for Arise. This review has been researched with information and/or testimonials that are available online in the public domain. Any recommendations and/or conclusions are strictly opinions and may not to apply to, or agree with, all persons or situations. 
See full disclaimer for more info


What Is Arise Work from Home?


Arise Virtual Solutions provides clients such as AT&T, Disney and Intuit the ability to outsource their customer service and support needs to a virtual call center.

work at home office

Founded in 1994 and based out of Florida, their virtual call center employs you... an Arise agent who works from the comfort your own home. 

They provide you with the training, the call center infrastructure (software and support), and a network of reputable clients you can work with.

Arise work-from-home Agents spend their days (and/or nights) answering phones, dealing with customer service issues, and on occasion, responding to clients via email and chat.

Is It A Scam?


There are certainly some who claim that Arise is a scam, however… their use of the word scam is a little loose.

We’re not talking about an absolute scam here… the kind that takes your money and disappears into the night.   

The issue with Arise is that it costs a lot to start, and there are no guarantees of enough work to make it worth your while.

There is also a considerable amount of unpaid time in the beginning.

For those who go in with the idea that Arise is a work-from-home “job”, it’s understandable they would call it a scam, since you don't risk your money with a traditional "job".

But… you are NOT an Arise employee. You are an independent contractor.

As a contractor, you are responsible for your own costs (including equipment and training).

In a way, working for Arise I like buying a mini-franchise. They provide you with the courses, the software and central support, and the marketing (a network of clients)… but you must pay for it.

And, like most franchises… you may own the business, but you’re not really the boss. The franchisor maintains strict control over what you can and can’t do, and how you do it.

So, Arise is legit… but it’s definitely not for everyone.

If you're looking for a regular job, with a guaranteed salary and benefits... this is probably not for you. 

How Does It Work?


Getting started with Arise can be a long process. From the moment you apply, to the time you’re making money can take several weeks.


The Registration Process


You must first apply and then pass a voice assessment which will test your basic abilities.

If they give you the thumbs up, you’ll have to order a background check (which you pay for) and sign a non-disclosure agreement.

Next… Arise requires that you set yourself up as an LLC (also at your expense), and provide a separate bank account for business purposes. Yes… this is a pain in the ***, but these are things you’ll have to do anyway if you want to eventually earn your income from home.

The big difference with Arise (compared to other work from home opportunities) is that they require it up-front.  

Once you’ve completed that process, you’ll have to purchase computer equipment (if your's does not meet minimum specs), set up a dedicated phone line, and take their training programs.


Requirements


Aside from being 18 and living in Canada, the U.S. or the UK... Arise doesn’t have any specific experience or educational requirements.

There are however equipment and financial requirements.

To set up your virtual call center, your computer must meet minimum specifications. You will also need some specialized equipment like a dedicated phone or VOIP line, and a high-quality headset with mic.

A high-speed internet connection is also needed, but chances are you already have one.

Since you're taking customer service calls, background noise can also be an issue and you will need a quiet, distraction-free workspace.

How Much Does It Cost?


This is the sticking point for most people. There are hundreds of work-at-home opportunities that don’t cost you anything to start. That makes Arise tough to justify, especially if you’re just starting out as an online freelancer.

There costs are,

  • Setting up an LLC - $100 to $300 (depending on where you live).
  • Basic Certification - $99
  • Background Check - $15 to $30
  • Equipment and dedicated landline/VOIP installation - $100 to several hundred (if you need everything).
  • Training Courses – ($50 to $250)

In addition to start-up costs which can easily exceed $1000, you must also pay monthly fees.

Arise charges $39.95 per month after the registration process is complete and you accept your first client. This pays for your access to clients, as well as software and support.

Recurring Fees,

  • Arise - $39.95 per month (billed bi-monthly).
  • Dedicated Landline/VOIP Phone - $15 - $35 per month.
  • High Speed Internet - $40 - $60 per month.
  • Additional courses when working with new clients.
  • Debt repayment costs if you used credit to purchase the required equipment.

It should also be noted that you will have several weeks of unpaid time. That’s not a direct expense, but it can be an opportunity lost if you’re taking time away from other sources of income.

How Much Does Arise Pay?


At the end of the day, this is what matters. 

Arise pays for your time spent talking with customers. There are several reports of multiple wages… some as high as $19/hour. However, it seems most claim to be in the $10/hour range, and that would be the safe assumption.

In other words, don’t do your budget and base your investment decisions on $19/hour.

Pay is direct deposited twice per month.

Arise Work Schedule


Although the claim is that you have a flexible schedule, you can only work the hours they provide you.

Within those hours you have flexibility… which is fine if your income requirements are minimal, or you have another source of income.

Another issue with Arise, is that they don’t put limits on hiring, so the environment for work hours becomes competitive. People are their source of income because they sell courses and charge monthly fees for services. 

That means it will rarely if ever become less competitive.

There are also complaints that jobs are limited to inconvenient hours and short time intervals.

If Arise was a free opportunity, this wouldn’t be an issue. You could simply make a few extra bucks when possible.  

But a few extra bucks isn’t going to cut it when you’re investing a significant amount of money up front, and every month.
 

Arise Reviews and Complaints


The positive to negative reviews seem to be evenly split (although I haven’t counted each one)…

Typically, if it was free to sign up and get started, I’d say give it a try. At the very least you would gain some experience.

This is different though. Arise has pushed all of the financial risk onto you… therefore, you must give a little more weight to the complaints and negative reviews.  

That’s not to discourage you from trying Arise, because there are also people writing positive reviews… but I can’t give Arise a blind recommendation because there is a real possibility you will lose your money here.


What I Like About Arise


  • It’s beginner friendly.
  • Arise provides you with clients (and as a freelancer, it’s always better to start with a source of clients than it is to start from scratch).
  • You can choose which clients to work with.

What I Don’t Like


  • High start-up cost, monthly fees and relatively low earning potential.
  • Unlimited hiring. To use the franchise metaphor again… it’s like McDonald’s selling unlimited franchises with no concern that 10 locations on the same block will all be competing for the same customers.
  • Several weeks of unpaid time.

Final Thoughts


I can’t in good conscience recommend Arise unless you can comfortably afford it. Especially when there are so many free work at home opportunities.

But, it's also not fair to call them a scam.

If you decide to go with Arise, you may benefit from a full-time freelance strategy. Don't limit yourself only to Arise. If you're setting up an LLC and purchasing equipment anyway, you can also work similar gigs like Teletech and Liveops to fill in your schedule when you have downtime.

Since you'll be sitting at a computer, investing some time into a passive income business is another productive way to maximize efficiency and justify working from home. 

I hope you found my Arise review helpful and if you have any questions or comments (especially if you’ve worked for them before), please share in the comments section below.

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  1. I've been with Arise for a few months..I registered as a sole proprietor as I did not want to work under someone else. Yes this is part time for me as I do work fulltime. For me the only thing I added was a 2nd monitor for $35 and my phone line which I have since disconnected. I would say for me no real major issues…I was able to connect with support and my issue was resolved satisfactorily in a timely manner. The revenue I earn has benefited me so I would recommend this platform to anyone looking to earn working from home.

  2. Your analysis is only partly right., you do not have to register an LLC unless you want to if you do the monthly fee is $39, you can also go under another business for Arise fee: $19 every pay cycle that’s a platform fee. Courses are as low as $19, the client charges for the training so there are different prices. It’s worth it you have little to no experience in customer service. It is long I agree but lately I’ve seen clients shorter the course times & you do get paid in most phase 2 courses, phase 1 is usually 2-3 weeks then phase 2 you start to take calls & make money. The pay isn’t the greatest but it’s from the comfort of your home or wherever you can hardwire your system to work. If you end up signing up under a really good Independent business & choose not to start your own then that’s even better. It’s not a scam, you really get paid for the work you do, you will be responsible for doing your taxes as they will not be taken out as an independent contractor, but it is not for everyone to do.

  3. Thank you so much for your honesty regarding Arise. I was an independent contractor two years and everything you mentioned was spot on. I wish your review was around before I begin with Arise. I wasted a lot of time and money.

  4. You might not consider Arise a scam (though what company literally absconds in the night with your money?), but their tactics are certainly not above board. They absolutely exploit their workers (oops, I mean “independent contractors”). Workers often pay more than a thousand dollars just to work for them, and many effectively make less than minimum wage. As you said, Arise only pays workers for time spent helping customers. You fail to mention that workers don’t get paid when they are waiting for calls to come in. Workers cannot bring class-actions suits against Arise as they require workers to sign waivers; labor disputes must go through arbitration instead. (Such waivers were once deemed illegal by the NRBC, but SCOTUS effectively reversed that decision in 2018 in Epic Systems Corp. v. Lewis).
    Unfortunately, these issues are just the tip of the iceberg. Recently, ProPublica and Business Insider have both published damning articles about Arise. I highly recommend anyone interested in working for Arise read those articles on propublica and business insider.

  5. Hello dear,
    Thank you so much for this honest review. I appreciate the time you have taken to research and put all this info together.

    Donna

  6. Hello my name is Tiffany, and I have been with arise for years. I am an IBO and I enjoy it. You not actually have to pay for everything out of pocket either if you sign up under an IBO. I am currently accepting new people if you guys are interested but can’t do all that’s required up front . [email protected]

  7. I was fortunate enough to already have an LLC and equipment. I chose the ****** client and the class was only $10. I did have to invest 4 hours a day for 3 weeks with no pay. I am on my last few days of training and will update you all on the availability of hours once I get started.

    1. Hi Jennifer, thanks for the information and sharing your experience thus far… it’s extremely valuable insight for others considering Arise. Much appreciated 🙂

      Jay

    2. Can you let me know besides your 3 week investment with no pay, what’s your numbers looking at? Is is worth the money to get started and dedicate yourself to do this? I will never expect anything to be get rich quick, I have patience and don’t give up on something once I’ve started but I want to know how lucuritive it is, how hard do you have to work to even make it pay the bills?

    3. You are NOT to mention any of Arise’s clients anywhere. It is a violation of your contract. All of Arise’s clients are to be kept confidential. I am surprised that you would do that.

      I have been with arise for 5 years and I have done well. During the busy season for the client I service, I have have glowing metrics and have earned between $3800 to $4500 a month. One month I earned more. During the offseason, it is significantly less because you have a lower rate and fewer hours.

      If you are like me, who came from a business background where I have earned from the mid $50k to $75K a year, the work from home industry is an embarrassment. It is more part-time money.

      What I like about Arise is, it enables me to walk from my bedroom to my office. What I don’t like about Aris is, there isn’t anyone to speak with if you have a dispute about anything, including your pay.

      I guess Jennifer didn’t last long because she didn’t return to update.

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