Thanks for checking out my Care.com review. My daughter recently completed her babysitting certification so we thought we'd check them out. From the moment I started reading the Care.com reviews though, it seemed everyone was calling them a scam.
In this review I'll dig into what's really going on, and find out if what people are saying is true.
Disclaimer:
Please note, I am not a member or an affiliate for Care.com. This review has been researched with information and/or testimonials that are available online in the public domain. Any recommendations and/or conclusions are strictly opinions and may not to apply to, or agree with, all persons or situations. See full disclaimer for more info
What Is Care.com?
Before we get into the reviews and complaints I'll quickly go over who they are and how it works.
Care.com is an online marketplace where families and caregivers can meet and interact with each other. Started in 2006 and based out of North Waltham, Massachusetts where another care-type platform, ConnectRN, is located… they claim to be the largest online resource of their kind… currently with 22 million members across 19 countries.
It’s easy to see why…
While similar sites usually focus on one area (babysitting for example)… Care.com connects families with nannies, tutors, housekeepers, babysitters, as well as trained caregivers for the elderly and special needs.
You can also find caregivers to look after your furry friends… pet-sitters, dog walkers, trainers, and even boarding.
How Does It Work?
Similar to other job boards and marketplaces like Indeed and Craigslist, employers looking for caregivers post their jobs at Care.com and search through a list of local care providers.
If you're a caregiver, you can publish your public profile and browse through a list of jobs.
If this isn't exactly what you're looking for and you're a care provider just looking for a little extra to get through the month, you can also make money doing surveys on sites like surveyjunkie.com as well as watching videos, playing games and visiting websites with inboxdollars.com.
These won't make you rich of course, but if a more substantial income is what you're looking for you can also start an online business.
There are so many tools, resources and opportunities today it's crazy… it can even be overwhelming. If you need to make money from home because you have health issues, kids at home or a lack of good jobs, there are plenty of things you can do.
Knowing how to use the web to earn income is what you want and a real strategy is what you need in order to get what you want.
Now, I'm going to give you a free step by step beginner's guide to making money online and you can get it by Clicking Here
Educational Requirements for Caregivers
There are no specific requirements to join, but you should be qualified for the position you’re applying for.
When setting up your profile you’ll want to list your qualifications, experience, and provide images of certifications, background checks, and any other related documents. Care.com’s customer care team will need to approve some of your documents.
It’s also important to include a recent photograph, as well as references and reviews from past employers.
How Much Can Care Providers Earn?
As a care provider, you set your own hourly rates which are based on market prices for your particular skill and location.
Care.com Pricing
Families and Individuals Posting Jobs
One-month membership – $39.00
Three-month membership – $78.00 ($26.00/month)
Twelve-month membership – $156.00 ($13/month)
Care Providers
It’s free to join and set up your profile. You can even search for jobs and have employers notify you that they’re interested.
However… to respond to those employers directly, you must upgrade to a premium account which is $20/month.
And, since finding work can be competitive, Care.com has set up a credit system where you can buy your way to the front of the line.
10 credits – $9.00
25 credits – $25.00
50 credits – $29.00
Like buying ride tickets at a carnival, you must plan ahead and calculate how many you think you’ll need, because they expire in 90-days.
I get that Care.com needs to earn a profit… but when it comes to job boards (which Care.com is), revenue is usually generated when employers post jobs and advertise.
It doesn’t come from people who need a job.
Creating an elaborate credit system with arbitrary expiration dates, not to mention charging jobseekers for premium accounts to communicate with potential employers, in my opinion, speaks to the kind of company Care.com might be.
For a company called Care.com, it seems to me (although I could be wrong) that the thing they “care” about most is money.
From the outside looking in, this assumption gains a little more traction when you find out that there are 600 plus complaints filed with the Better Business Bureau and more than 300 of those are related to questionable billing and refund practices.
Of course, I can't speak for hundreds of people with legitimate complaints, but it's pretty hard to ignore them. For care providers looking for some extra spending money, you can also try online surveys with sites like surveyjunkie.com. You can also make money searching the web, visiting websites and watching videos with inboxdollars.com.
These of course are not big money earners, but there are many who are just looking for a way to earn a few extra bucks in their spare time.
Another option if it's a larger income you want, potentially a full-time income from home, you can also start an online business.
It's hard to put in perspective the opportunities we have. There are thousands of ways to make money today that didn't exist just a few years ago. If you were stuck at home with kids or health issues, your options were limited…
… but not today.
If an at-home income is really what you want, there's absolutely no reason for you to not have one. I know that's a bold statement, but when you're part of the community of home earners and workers in the gig economy it's hard to imagine living any other way…
… and a strategy that fits your current situation is what you need to get what you want.
Now, I'm going to give you a free step by step beginner's guide to making money online and you can get it by Clicking Here
Care.com Reviews and Complaints
As I mentioned earlier, my daughter recently completed her babysitting certification and although I was somewhat familiar with Care.com, I began researching them further thinking they could be an option for her to find work.
I was hoping to find some positive reviews but unfortunately, after going through hundreds of them… there's not many people with good things to say.
On sitejabber alone there are over 1200 reviews… and more than 1000 have given them the lowest rating of one star.
There are those 600+ complaints at the Better Business Bureau, and another 220 negative reviews with only one that’s positive (at the time of this writing).
I’m highly skeptical of scam accusations and negative reviews, generally giving the benefit of the doubt to the company. I’m certain there are many great people who work for Care.com and quite often these issues persist simply because of poor communication.
So let's look into the common problems people are talking about.
Recurring Payment Complaints
To be clear… this is NOT my personal experience with Care.com, these are complaints filed by members with the Better Business Bureau and other review sites.
The issue here is that when you purchase a Care.com membership, you are purchasing a “subscription” and your credit card will be charged automatically at each billing period.
There’s nothing unusual about subscriptions and people generally understand how they work… but Care.com has some unique policies that have led to all kinds of complaints…
Here’s one example of a someone who purchased a one-month membership and even after he cancelled his subscription, was charged for two more years.
This didn’t make any sense to me… but when I dug a little deeper I found this in Care.com’s Terms of Use.
“If you sign up for a payment plan that allows you to be charged monthly over the subscription period and you decide to cancel your subscription during the subscription period, you acknowledge and agree that you will continue to be billed for the subscription on a monthly basis until its originally scheduled expiration date.”
In their defense, Care.com does state on their plans and pricing page that subscriptions will be renewed automatically, with a second reminder on the payment page.
But, to find this fun fact… you’ll need to dig through 13,000 plus words of difficult to read legal text.
The other complaint about recurring payments is that it’s not clear you’re signing up for a “subscription”.
As I mentioned above, it's stated on the plans and pricing page that subscriptions are renewed automatically, as well as some finer print on the page that follows when you enter your payment details.
What’s not so clear though, is that the single month option is not just a single month… it's a “subscription”.
And you can see why customers might make that mistake. It says $39 for 1 month. It does not say per month, or every month.
When I first saw this page my assumption was that the subscription information shown in the above image only applies to the 3-month and 12-month options. Maybe it's just me, but when I read “1 month”, I assume I'm only paying for “1 month”… not a “subscription”.
And, I'm not sure why anyone would buy a one month “subscription” at $39?
In some circumstances, someone's “intent” might be to use the service for just 2 months, because any more than that and they'd choose the 3-month option. But that doesn’t really make sense because 2 months at $39 ($78) is the exact same price as 3 months at $26 ($78).
So, in my opinion, I think it’s a fair assumption that the “intent” of someone purchasing a 1-month membership is not to purchase a recurring subscription, but to purchase just a single month.
This probably wouldn't be an issue if you could contact Care.com and explain the misunderstanding, but according to their policy (shown below), they don't provide refunds beyond the most recent charge.
So, it's easy to see why there are hundreds of complaints about recurring payments…
Is Care.com a Scam?
If you've read through any of the reviews and comments on various blogs, social media and forums… it's likely you've seen people calling Care.com a scam.
I can’t validate those complaints, but it should be noted that Care.com is a public company with 500+ employees and revenue in the hundreds of millions. So, they are definitely not an absolute scam (the fake website kind that empties your bank account and disappears into the night).
However… Care.com is an unregulated marketplace and like most job boards you can run into people posting scam ads to trick people into things like exchanging bank account information or cashing stolen checks.
On the other side, some employers have said they've hired caregivers who turned out to be thieves.
There are pages and pages on the web of people discussing Care.com scams… but those don't indicate that Care.com itself is a scam.
Care.com is a legit company.
Background Checks
On the topic of thieves, one thing you'll need when setting up your profile (as a care provider), is a criminal record check.
Obtaining one was a service that Care.com sold.
In early 2018 however, Care.com agreed to pay $480,000 in restitution for misrepresenting the background check product they were selling. In this case… customer complaints turned into a lawsuit.
I wouldn’t personally call Care.com a scam and being a public company that’s been operating for more than 10 years… it would be an unfair representation.
With the all the complaints though, the recent lawsuit, and the recurring payment issues, an argument could be made that some deceptive tactics are being used. I’ll leave it up to you to decide whether that’s true or not.
What I Like
- I like the “concept” of providing a forum in which families and caregivers can come together… but clearly, it’s a more difficult in practice than theory.
- The Care.com website is clean and easy to navigate.
What I Don’t Like
- I can’t get past the number of negative reviews and complaints.
- Charging people who are looking for work.
- Potential scammers and thieves within the marketplace… Care.com clearly states that they do not employ, endorse, or recommend any caregiver or care seeker.
Final Thoughts
In my opinion, charging jobseekers to find work suggests there could be a company culture that’s not entirely customer friendly.
It’s an assumption that’s reinforced by the many complaints and a lawsuit for misrepresenting the background checks they were selling.
I’m all about making money, but I think the way a company treats people… staff and customers, should also be a priority.
As a care provider looking for ways to make extra income, online surveys with sites like surveyjunkie.com are one option. You can also make money searching the web, visiting websites and watching videos with inboxdollars.com.
For a more significant income, an online business may be what you're looking for.
There are so many options out there and while everyone's situation is different, people who need an at-home income because of health issues, children at home or maybe you're just sick of working for someone else, a strategy that fits your current situation is what you need to get what you want.
Now, I'm going to give you a free step by step beginner's guide to making money online and you can get it by Clicking Here
I hope this review was helpful, and if you have any comments, questions or would like to leave a review of your own… please share in the comments section below.
Totally agree with the fraud comments on uncancellable subscriptions.
Be very careful with anything but the basic membership. Their system is set up to bill you for forever, it’s nearly impossible to cancel unless you speak with a rep and I haven’t found a way to delete my cc info.
Their procedure and policy feel like a deceptive business practice. I have managed many other services and subscriptions, and none of them have ever logged me out after clicking the cancel button only to have to log back in to cancel a second time.
When speaking to customer service about this practice, they responded “we feel that this is the best way for our members to find and manage their care needs”, I think what they really mean is that this is the best way for them to manipulate subscribers into paying an additional monthly fee. It’s good for their business, not the best way for members to manage their care needs.
This instruction to log back in was not posted on the page that has the very clear button to continue with cancellation. Everything about their process screams that they’re hiding the cancellation process from users to scam another month.
I had a wonderful experience with care.Com when I needed to find transportation to cataract surgeries in January as well as some pre-op and post-op appointments. I chose a 3-month plan and found a lovely and kind local woman. She was on time and extremely reliable. I have zero complaints and recently signed up for another 3 months as an option in case I need help in the near future because I recently had a heart attack. No problem with extra subscription fees because I have a workaround for that so I don’t get charged when I shouldn’t.
I have Care com through my employer. I recently had to hire a back up caregiver for my children. I submitted the claims to care.com and was reimbursed within a few days. The process is very simple to file a claim and reimbursement.into my bank account prompt. My experience withcare.com is 5 stars and nothing about it a scam. It’s hard enough dealing with leaving your children with a different provider. Care.com helped with the burden of the expense for a back up sitter. My experience has been great.
I wanted an idea of the cost of in-home care. I was requesting for a friend who was terminally ill. I never expected to get 30 emails from different people. I had to PAY to read/respond to the senders. No contact info to stop the applications. If my friend had contacted Care.com she would have died sooner because of the stress of receiving 30 emails. I will never use this service or recommend it.
care.com is definitely a scam and i am speaking from the perspective of claims reimbursement. my employer is paying care.com for services. i thought the company was legit as i work for a fortune 500 company. i paid a caregiver and was never reimbursed $2k from care.com. they promise a 2-3 week reimbursement and yet my claim has been pending for a month. no one can assist via phone or email. i keep getting the runaround.
it certainly feels extremely scammy.
Hello!
I work with Care.com, and the reviews you have read are from our legacy company. We have revamped the program since then, and this past year has been the new and improved version. We make sure that all of our centers that we show are cleared through us, as well as them paying to be on the cite. Now, we charge money per year, and additionally per month due to sending them families, but I can assure you that we are not as we once were. The new team who owns Care has done a fabulous job.
Also, anyone who is still dealing with problems such as down in the comments, they are most likely from the legacy program and have not contacted us to completely shut down their accounts. It has been a problem that the new team has been cleaning up.
Thank you for this. I appreciate your update and feedback.
Why are you posting anonymously then?
I paid around $155 for the year. When I saw that it was for transportation for seniors, I figured since I had cancer I would need transportation throughout the year. Guess what? I signed back on Care not even a month later and there is no longer any choices for transportation services. NONE. i signed for the year in case one person could not help me the whole year, and I would need transportation at least four times for the year. Yes, this is a scam. I pay…they no longer deliver. Please don’t tell me this is not a scam…IT IS.
The people trying to make money here are scammers to an extreme.
Stay away from these low lives!
I have a friend who was very ill post injury and signed up thinking she might be able to use some extra help (this was in early 2016). She never used their services and after several months cancelled her subscription but, like everyone else continued to be charged @ $65/month. This went on for 2.5-3.0 years but she was so disabled she was not able to deal with the issue and incurred ongoing charges to an @ amount of $2,540 when she was finally helped by her credit card company who agreed to close her credit card.
My thought is the possibility of filing a Class Action lawsuit!!!
Andrea
I was going to try them for a month but my bank refused to let me use my credit card there. If my bank thinks it’s a scam, I’m down.
Care.com has fraudulently continued to charge our account 18 months after we left their service. Our bank is now disputing over $500 of charges with them. Additionally, since we had left their service, upon seeing the fraudulent charges, I tried to communicate with Care.com directly, but because I was no longer with their service, I had to set up a new account just to connect with their customer service. They will not accept phone calls and you can only communicate with them if you have an account. This is bull**** and is a sign of a fraudulent company, IMO. This is by far the worst fraud and customer service I have ever received. We used them for our nanny’s paperwork from 2017-2020 without a glitch. They were (past tense!) great. When I called them, they answered and resolved my issues. From 2017-2020 they were great. But we cancelled our service in 2020 due to the pandemic (I have the emails confirming cancellation), but they continued to charge our account. I gave up and finally contacted our bank which has put a hold on their charges. If you can find another service to manage your domestic service needs, do so. Do not trust this company. Something went wrong with them.
Care.com was a scam for me. I bought a “Premium” membership and got nothing for it.
This is a scam. Last year I signed up for a one time payment. They are now trying to bill my credit card for another year. Thankfully my old credit card is no longer valid.
Care.com
If they can senior advisors or certain employees if they can take advantage of you they will.
Sounds good at 1st but will disregard your best efforts if they can & will try to if given the opportunity.
Agreed that this is a scam. You can’t really use the resources without paying and once you pay, the “resources” vanish and are unresponsive. I could literally see many potential contacts (looking to hire a housekeeper) prior to signing up and once signed up, only had one contact using the same search. Had to broaden the search parameters. Contacted every one on the list (about 15) and not a single response from any of them. Tried to get a refund, but there is a no refund policy. So, no guarantee that the service is actually valuable and no means of getting a refund. Also, try to leave a review out there … also not easy to do. Appreciate the effort that went into this website.
I’m currently having a difficult time getting away from them.
Care.com is a scam that will bankrupt any customer who is not a billionaire and they keep billing. The send bot messages to my cell pretending to be housekeepers. They cannot be reached. I have been unable to cancel, also. My credit card was charged 170 for one month. They also charge for taxation which does not go for taxation but to them. BACKPAGE WAS FREE AND THEY WERE GREAT BUT WERE SHUT DOWN.
Care.com is the most criminal site I have ever encountered.
Care.com definitely scammed me in November of 2021.
It was at a particularly difficult time.
I borrowed money to fly across the world because my 83 year old mother had fallen and was in a rehab, with very little certainty about her recovery or ability to return to her home.
I was groping with the overwhelming task of finding help for her.
I signed up for 1 month, paid $39 and immediately noticed that there was the word “subscription” in the email message that served as my receipt.
I was able to find my way into the place in my account where I could cancel the “subscription”, and was given the guarantee that I could use the service for one month.
I was NEVER able to log-in to my account after that very first day.
I was NEVER able to call and speak to someone.
I was NEVER able to send an email successfully, or receive a response to the 42 emails I sent trying to get a refund for my $39
I have received 200 emails “selling” me services such as pet care, babysitting, housekeeping, and I cannot make them go away.
I think I received 3 emails in the last 24 hours.
Hi there!
I have been with care.com since 2014, without question there are many issues with this company.
I am a senior caregiver and although I get most of my work by word of mouth I have had to use this sight for work .
I have been charged monthly even after trying to cancel my subscription, If I am working I don’t understand why I would have to continue to pay, makes no sense.
I have been trying to pay for my back ground and criminal record and they keep telling me that my License number is wrong, the same number I’ve had since 16 year’s old, which is another red flag, has someone gotten a hold of my personal information ?
There is no number to call and when I tried to send an email it wouldn’t send, LoL
I also signed up two weeks ago to be able to get new job post’s immediately, $20 a month, I have received the same four jobs for two weeks, it’s a joke !
I will market myself on my own, I will never use this company again, buyer beware !!!!!
Care.com terminates hundreds of clients with no explanation and no recourse. No one in the company will tell any of their clients why they were removed from the website. This includes people who have built their business on the website and are now out of work. These include caregivers with multiple five star reviews. This makes no sense. Their customer service is a joke.
Hi. did you know that your article has been embedded several times with a get-rich-quick scheme?
I did not know, sorry. I do work with an ad network but their vetting process is usually pretty thorough. Thanks for the heads up.
Care.com does not say upfront that after you make your profile the only way you can communicate to get a job is to pay them the monthly subscription… therefore they waste your time creating a profile for nothing. They should be more upfront about that!! I for one will not pay them one red cent.
Agree 100% I was trying to read a message to a potential response to the position I posted and had to “pay” to read and respond to the message. I hope the person who responded is available on other referral sites that provide a free service. She seemed like a possible good fit.
I have gotten a couple really great Caregivers though Care.com for my son. Both right on target for what we need. I just bite the bullet and pay the quarterly fee. I have found a very experienced Tutor at a much better price than at a Tutoring company because there is NO middleman. So you do have to look through the people. I still have them usually fill out my own application, I also call their references, and run a background check. But again, as I said the two people I hired were awesome. I am now looking for new tutors again, sent about 15 emails tonight…hope I get lucky again.
I should listen to the people who wrote the reviews about how care.com scams everyone. Families and caregivers. These people have no problem taking your money but they have a problem giving you decent customer service or at least telling you why they decided to shut down your care.com profile as a parent or as a job seeker for no reason. If you ever encountered such a problem always reach out to your bank and get your money back from these scammers. #Care.comscammers are The biggest scammers. Lease families and jobseekers stay away from the site otherwise all your investment you will lose it in a blink of the eye and you’ll never reach out to Customer service or you get a decent answer and your money will be gone unless you you if you fight for it through your bank.
I found out this information after I went through a horrible experience with him.
It’s really a waste of time it’s like building up a business and then in a blink of an eye for no reason you lose it. Never ever go with someone who are not professional no integrity, scammers and thieves to advertise for your business or to Find child care professional. Find a different source to get a job or to find someone to look after your children. Please be careful.
I'm thinking the same. False advertising. Also, they lead you on when looking for help. Fake profiles. Absolutely take money from checking account for one thing or another. I dont know anyone who has been hired from this company. Baiting. Baiting. Baiting
Absolutely terrible company and customer service. Do not not to waste your time and $$. Not only were the services difficult to downgrade the account and they refused to refund my account for the last month of services not used ( I had already tried it for 3 month and couldn't cancel the 3rd month for a refund) Biggest crock of BS company I have ever seen. Not only do I have to pay for a month that I'm not using, but I was unable to find someone for 2 months and still paid for it.
Care.com’s revenue strategy relies simply on people forgetting to check for active subscriptions. They do not remind consumers that an annual charge will be automatically drafted, and charge consumers even if their services are not being used. They do not refund subscriptions even if the user has not logged into their account in a year. When their customer service team is contacted regarding refunds for unused services, they state “The automatically renewing nature of your subscription was clearly disclosed to you, both before and after your purchase.” This statement is referring to an email sent on the date of original signup, a year before the next charge will happen. It is unethical to charge consumers through automatic renewals without any prompting or reminder to manage their subscription near the date of charge and I cannot recommend this site.
I have had them for years and at that time there were no $$ upgrades. But there also was very little interaction with those seeking child, pet or home are. Now CARE has the UPGRADE option. You can’t send a message or get any messages on a job UNLESS YOU UPGRADE. And so if you have a profile on there with your name and where you live – you end up looking like an idiot because it appears that you never respond.
I do 1 month a lot to see if the service is what they claim.
I used care.com a couple of years ago for housecleaning. I researched as much as possible, the woman who came. She was quite pleasant, full of energy and started immediately. Unfortunately, she spent (literally) the entire time on her cellphone – one hand on a mop or duster or rag, the other holding the phone to her ear. She was here for 7 hours and had significant problems with her son at school, so the work completely stopped while she talked with me about the issues. Seven hours later, after giving her a really good lunch in the middle, she left saying she’d come back the next day and finish. In that time, she had finished two bedrooms and one bathroom upstairs. The entire main floor was untouched. The next morning she called again to say she was going to have postpone until Monday (this was Thursday) due to problems with her son. I had paid her the entire 7 hours plus a healthy tip. I told her it wasn’t working out and wished her well. So, I paid almost $200 for not much. thanks for the info you gave – I do appreciate it
A scam is when the legal facts are fraudulently hidden. The reason CARE.COM has so many complaints is they say your subscription is cancelled and continue to bill you.
I had a 3 month subscription that expired and then a year later was billed a renewal.
They also send spam mail that if you open it I suspect it re-activates your billing.
They make money through this practice of billing non-customers.
You say it is legit only because this computer malpractice is so common you assume it is fair.
Just like robo sales calls to cell phones that take their usefulness away but Congress does nothing
but tell you to place your number on the do not call registry. It does not work but is it fair to the consumer?
No, neither is.
I had never heard of Gig Hustlers til now, and I’m glad I found you. Your style conveys integrity and genuinely honest opinions that are research-based. Will definitely be exploring your posts and the story on starting an online business, as I think I’ve hit upon a decent idea for one.
Hey Josh, thanks for the kind words and I appreciate you stopping by and reading 🙂 All the best on your online endeavors and if you have any questions don’t hesitate to ask,
Jay
Care.com is a scam that will bankrupt any customer who is not a billionaire and they keep billing. The send bot messages to my cell pretending to be housekeepers. They cannot be reached. I have been unable to cancel, also. My credit card was charged 170 for one month. They also charge for taxation which does not go for taxation but to them. BACKPAGE WAS FREE AND THEY WERE GREAT BUT WERE SHUT DOWN.
Care.com is the most criminal site I have ever encountered.
What a scam!!! I signed up for and paid for an account with Care.Com only to have them run a background check and with no notification, they suspended my account! I was charged with Disorderly Conduct and it was the lowest misdemeanor charge you can get in the state of Oregon.
Now I cannot even get get through to talk to someone at Care.Com.
On my payment history, it says the fee I paid for membership was refunded, but I have yet to see the money returned to my checking account.
I will definitely NEVER use this site and recommend that anyone out there NOT use them either.
I’m one very upset, angry Care Provider. I have worked with children for over 20 years and loved every minute of it.
Wow… sorry Ann, that’s an incredible story. I really appreciate you sharing your experience and maybe someone else reading here will be able to provide further insight. At the very least they she be contacting you to confirm details as the background check may have been an identity error. Not being able to get through to them should also never happen.
Thanks again for sharing and sorry you’re having such a poor experience.
Jay
Trying to find a pet sitter for my 1 week vacation I signed up for a cost free account.
I received many mails in my inbox, but was only able to read about 10% of them. To read the others I needed a premium account at CHF 90 for 1 month – a total rip off. A jobboard maintenance can’t count up to rectify such a high fee.
I amended my advert twice to show my phone number so people could send a text to me directly. That one was removed without letting me know. On the other hand I received spamming emails every couple of hours.
After only 2 weeks I closed the account very frustrated.
Hi Glas, thanks for reading and sharing your experience.
Jay