By Angela

Liveops Review Scam or Legit

Welcome, I'm glad you found my Liveops Review.

Whether you're looking for an at-home job because of financial difficulties or to escape the daily grind, virtual call centers like Liveops provide opportunities for you to earn a living without having to commute to an office every day.

Is Liveops a legitimate company though?

When it comes to making money from home, more often than not, it sounds too good to be true. The promise of companies like Liveops is starting your day without the anxiety of a boss, annoying coworkers, or the frustration of rush hour traffic.

It sounds great, but what's the catch?

Liveops Review Official Site

In this review I'm going to explain who Liveops is, what they do and how they work. Here are the specific topics I'm going to cover:

  • What is Liveops?
  • Is Liveops a Legitmate Company?
  • How Does Liveops Work?
  • How Do You Become a Liveops Agent?
  • Reviews and Complaints
  • What I Like About Liveops
  • What I Don’t Like
  • Where Do You Go From Here?

Disclaimer:
Please note, I am not a member or an affiliate for Liveops. This review has been researched with information and/or testimonials that are available online in the public domain. Any recommendations and/or conclusions are strictly opinions and may not apply to, or agree with, all persons or situations. See full disclaimer for more info


What Is Liveops?


Liveops is a provider of home-based call-center services. They hire customer service and sales professionals who work from home, serving a wide variety of industries from direct response and retail to financial services and healthcare among others.

Liveops was founded in 2000 and has approximately 240 direct employees in addition to their remote workforce. After two decades, with the gig economy booming, remains one of the leaders in the virtual services marketplace.

Liveops Homepage

Run by CEO Greg Hanover, Liveops works with global companies in different industries and offer their clients on-demand employees by outsourcing it to you, an independent agent.

As a virtual call center, you require what you would consider a typical call center setup, but in your home.


Is Liveops a Legitimate Company?


It's no secret there are a lot of scams out there, and you must be careful. It's gotten so bad we can't even trust emails from companies like Amazon, Netflix or even our own banks anymore… because they're not really coming from those companies.

They're coming from scammers pretending to be from one of those companies.

Liveops is a legitimate company. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Liveops is not a scam.

Like the fake emails from well-known companies though, there's a common scam being played in the work-at-home industry, and Liveops is susceptible to those.

Scammers post fake job ads on employment boards around the world, pretending to be from a legit company like Liveops, as well as from other work-at-home companies like Arise and Appen for example.

When job seekers respond to these ads, scammers gather personal information and often use the correspondence as an opportunity to commit bank fraud by asking you to deposit fake checks that are supposedly to purchase things like office equipment and laptops.

It's a complex scam that keeps evolving.

The best way to avoid it is to make sure all correspondence you have with Liveops (or any work-at-home company for that matter) goes through legitimate channels such as a domain specific email. For example… official email from Liveops should use the domain …@liveops.com.

As for being legit, as mentioned above, Liveops has physical locations and contact numbers so you can speak with them directly if you have questions or problems.

Liveops Locations

You can also interact with Liveops through Social Media. Their Facebook page, which dates back to 2007, has over 8,000 likes and followers (they also list their contact number there).

Liveops Facebook Page
Source: Facebook

You can follow them on Twitter as well, where they are also quite active. You'll find over 5,000 tweets and 7,000+ followers.

The biggest challenge with Liveops is not whether they're legitimate, but rather if they have available work (which I'll get more into below).

If you're waiting to get hired or finding there's a lot of downtime waiting for calls, you can also make some money with Survey sites like Survey Junkie and Inbox Dollars.

They don't pay the kind of money a virtual call center pays, but they're a simple a way to earn a few extra bucks without having to get hired or meet stringent requirements.

For a more significant income though, an online business may be what you want.

You may be at home with children or dealing with health difficulties that make your regular job challenging.

If that’s the case and a full-time income online is what you want, knowing how and where to get started is what you need in order to get what you want.

Now, I'm going to give you a free step by step beginner's guide to making money online and you can get it by Clicking Here

How Does Liveops Work?


It's simple to look for work at Liveops (although not necessarily easy to find work). Like most job boards, you're looking for a job that matches your skills, availability, and experience. And of course, you're competing with others to get it.

Liveops Jobs and Opportunities


The kinds of virtual call center positions you'll typically find at Liveops include:

1. Inbound sales

2. Roadside assistance

3. Technical support

4. Insurance (claims)

5. Insurance (sales)

6. Customer service (general)

7. Food order taking

8. Healthcare

9. Payroll support

Each job opportunity comes with descriptions and details such as:

  • Available hours – You’ll find that there are jobs which are available 24/7 and there are also those with specific times (e.g. 8AM to 6PM). You will also see some labeled “Varies by client”.
  • Hours per week – To stay active as a Liveops Independent Agent, you must meet their minimum hours required per week for that particular job. You’ll find specifics such as “no minimum”, “20 hours”, “10 hours”, or again… “Varies by client” and so on…
  • Personality – Their personality column will serve as your guide in finding out if you’re fit for a position. Personality traits such as being friendly, organized, patient, tech-savvy, and so on…
  • Skills and Experience – To further match you with a particular job opportunity, there is consideration to your specific experience in a particular field. For example, some jobs may require previous customer service experience, tech support, data entry, or other related skills.
Liveops Call Center Jobs
Source: Liveops.com

How Do You Become a Liveops Agent?


The biggest challenge when it comes to becoming a Liveops agent, or for any work-at-home job for that matter, is competition.

If you were applying for a job locally, your competition is usually limited to people in your local area. You may only compete with a handful of other candidates.

When it comes to work-at-home jobs though, you may compete with people across your entire state, or even country. So although working from home has its benefits, it can be a little more challenging for getting hired.

Liveops Work-at-Home Job Application


For each available job, you'll see a link that says apply now.

Here are the steps to sending them your application:

Liveops Job ID and Titles
  1. Click on the Apply button, which will then take you to their Careers page. Here you’ll find all the available jobs.
  2. Go through all the job titles in each category and choose the right ones that apply to you. I know, sounds simple enough, right? But we're not always the best judge of which ones are best for us.

    What we'd like to do and what we're good at are not always the same thing (as our friends and family are usually glad to tell us, lol), so make a list of your strengths and be honest about your weaknesses before deciding on a job.

    You may be great with technical support, but customer service (or customers to be more exact) might drive you crazy. You're not alone. Some people are brilliant with customers and have that kind of patience. Some of us are not, lol.
  3. You will then be taken to the job description page where you can match up your skills and experience. You'll also see things like job requirements, earning potential and so on…
  4. When you click Apply here, they will ask you to create your Liveops account which requires your email and a password. Again, this should also go without saying, but I even have to remind myself sometimes… use a unique password that doesn't match any of your other accounts.
  5. They will then ask you to complete your profile and upload your resume. There will be questions you must answer which include things like your interests.

After completing the above steps, Liveops will review your account and contact you if you pass their initial screening.


Liveops Job Qualifications


Like traditional call center jobs, Liveops’ virtual call centers have similar qualifications. Before applying, check to make sure you qualify.

1. You must be a legal resident of the United States.

2. You must be at least 18 years old.

3. You must live in one of their supported States (please see screenshot below). They do not support Canada at the time of this review.

States that Liveops Contracts In
States that Liveops Contracts In

Liveops Job Requirements


Here are the basic things you’ll need to work as a Liveops Independent Agent:

1. A quiet place of work – It can be anywhere as long as it’s distraction-free (no kids, pets, noise, etc.).

2. A new-ish computer (specific requirements below)

3. Wired internet connection

4. Phone – Depending on your particular job, this can be a landline or a softphone software on your computer.

5. Headset – Again, depending on your particular work, this can either be corded (connected to your landline) or USB (connected to your computer).


Computer Requirements for Liveops Jobs


You can use a laptop or a desktop computer with a wired connection to the internet (no WiFi). Since this is a call center job, it’s a must to have a stable high-speed connection.

Here are some of the minimum requirements for your computer (remember, it’s your main equipment for this line of work):

  • 1GHz Intel Pentium P4 Processor
  • 1GB of RAM
  • Windows Operating System
  • Internet Explorer or Firefox Browser

Of course, the newer the better. They do not support apple computers and iOS at this time.

Liveops Computer Requirements


Background and Credit Check


This may or may not be a qualification you're comfortable with.

Since you'll be handling sensitive information and represent a particular company’s brand, Liveops requires you go through a strict background and credit check.

I understand your hesitation. And I also understand from a company's point of view why it's necessary. Liveops is responsible to their clients, and this requirement lessens the risk of scams which could jeopardize the well-being of everyone involved.

Below are some of the things you should take note of regarding their background and credit check policy:

  • They use a third-party service for background and credit check (Checkr) and you must pay $45 (which is non-refundable).
  • All your information should be consistent and verifiable to pass their investigation.
  • They might ask you to present IDs, passport, work visa, and utility bill with address among other things.
  • You must pass their background and credit check to get hired.
Liveops Credit History


Liveops Criminal History Requirements

Note that you won’t have to pay for registration fees when you apply to Liveops and their certification courses are also free (although you don't get paid for your time), but this credit and background check you will have to pay for.

If you're not comfortable with this, you can also make some money from home with survey sites like Survey Junkie and Inbox Dollars.

To be clear, they don't pay a lot of money – definitely not the kind of money Liveops will, but if you're just getting started online, it's a good first step if you're not comfortable with their credit and background checks.

You may also consider an online business which is all you. No boss, no background checks.

An online business has its drawbacks too, but you may be at home with children to look after or have health difficulties which make regular work challenging.

If that’s the case and a full-time income online is what you want, knowing how and where to get started is what you need in order to get what you want.

Now, I'm going to give you a free step by step beginner's guide to making money online and you can get it by Clicking Here


How Much Does Liveops Pay?


Different factors influence your final pay at Liveops, such as the type of job you choose, your performance, and your working hours.

According to Liveops’ website, expect pay in the $0.25 per minute of talk time ballpark. Some jobs include base rates with bonuses and commissions.

Depending on how busy it is for incoming calls, or how persistent you with outgoing calls, 25 cents per minute of talk time is okay. It's not great money and it certainly won't make you rich… but a full-hour of talk time works out to $15.00.

Having said that, you may only have an hour of actual talk time in a three-hour period.

So we’re talking about talk time, and not hours spent on the job. If you spend those three hours at your desk but only had one hour of talk time, you’re looking at $5.00 per hour.

My recommendation if you get hired is to combine Lifeops with other gigs. You an do freelance writing for example, or offer other freelance services on sites like Fiverr and Upwork such as image editing, logo design or whatever other particular skills or talents you can offer.

Liveops will of course be your main priority and you'll have to stop everything else when a call comes in, but if you are finding there's more down time than there is talk time, take advantage of it.

Despite the potential for low pay, which may not always be the case (you may find you're getting a lot of talk time and earning a decent wage)… you’ll be glad to know that collecting payment from Liveops is painless.

You just need to send them an invoice and they’ll pay you through direct deposit or check (your choice). Pay is twice a week.

The Liveops Nation


You’re probably a people person if you’re looking for call center jobs, which means you'll appreciate having a community with similar-minded people.

Liveops has a community called Liveops Nation which provides help, support and encouragement. There you can engage with other Liveops Agents on forums and connect on their Facebook page.

Liveops Reviews and Complaints


Because Liveops has been around for so many years, they have quite a few reviews. At Glassdoor.com they have an overall rating of 3.4 out of 5 (based on 400+ opinions). And to be honest, in this industry that's not a bad score.

When you look at the pros and cons, it seems the pros outweigh the cons in my opinion.

For the pros, I noticed people like having flexible schedules and competitive pay.

As for the cons, not getting paid for your waiting time is an issue, which is understandable.

There were also those who didn't like the background and credit check requirements, and that's to be expected. And some reviewers also felt uncomfortable offering upsells and reading from pre-made scripts.

Those complaints are not insignificant, but they're also not deal breakers in my opinion. At least not as far as ruling out Liveops.

Again, the work-at-home industry is tough. It's unfortunately so competitive that companies like Liveops, Teletech and Transcom just to name a few, can pay less and demand more than many location-based companies with local offices.

And it's not that they're purposely taking advantage of their agents (although some might). It's that they're all competing with each other for clients, which drives down the cost and raises the service expectations – asking you to promote upsells is just one example.

It might sound like I'm defending Liveops and other work-at-home companies and I get that, but it's not what I mean to do. I'm just explaining the realities of this industry. It's not for everyone.

Your goal as a freelancer though may be to expand into other industries, or gain the experience you need to eventually take on your own clients, and run your own freelance business. Work-at-home companies are a good way to get started in the freelance world.

Anyway… Liveops also has reviews on Indeed.com. They rate 3.8 out of 5 (based on 640 reviews), which is consistent with their reviews on Glassdoor.

Again, there’s a mixture of positive and negative reviews (as expected) with the pros being decent pay rates and schedule flexibility.

Some people also mentioned that working for Liveops helps them pay the bills, but is probably not going to provide a full-time income.

As for the cons, they're also similar to the what was said on Glassdoor. Not being paid for wait time and the competition among agents making it difficult to get enough calls.

At the Better Business Bureau, Liveops has an A+ rating which is exceptional, again, for a company in this industry. The one standout complaint I noticed there was having to spend $45 on your own background and credit check, and then not getting hired.

Another reviewer said that their account was disabled and they couldn’t contact anyone from the company.

Liveops Better Business Bureau Complaints
Source: Better Business Bureau

To be fair, very few, if any companies who do the amount of business Liveops does have avoided negative reviews and comments. Sometimes it's a misunderstanding, sometimes things slip through the cracks… and sometimes those complaints are completely legitimate.

Without being involved directly with those disputes though, we can only speculate.

What I Like About Liveops


  • Liveops provides a legitimate opportunity for you to work from home.
  • Their pay rates are competitive.
  • Free training courses to help their Independent Agents improve their skills and knowledge.
  • No registration fees for applying.
  • Their Liveops Nation provides an excellent support system for their Independent Agents.

What I Don't Like


  • Liveops Independent Agents’ end-of-day pay is not always good because you don't get paid for your time between calls.
  • Unpaid time for training.
  • Background and credit checks, and having to cover the cost of both with no guarantee of getting hired.

Where Do You Go From Here?


Liveops is probably not for everyone. You may be willing to take a virtual call center job because you can do it from home, but is a call center job really what you want?

For the right person though, Liveops is definitely worth checking out… especially if you already have call center experience and are aware of what you're getting into.

You may have stacks of bills piling up and debt weighing you down; a flexible job you can do from home is what you need. Liveops can potentially provide you with that opportunity.

Or, maybe you're a student in school or a single parent at home. You may have health challenges that make regular work difficult and an online business may be what you want.

With all the scams and schemes out there though, knowing how and where to get started the right way is what you need in order to get what you want

Now, I'm going to give you a free step by step beginner's guide to making money online and you can get it by Clicking Here

If you’re just looking for a simple way to make some extra spending money, online survey and get-paid-to sites are a simple way to get started.

Sites like Survey Junkie will pay you for your opinion and Inbox Dollars offers rewards for doing things like watching videos, visiting websites and searching the web.

To be clear, they don't pay a lot, but they're a good first step if you've never made money online before. To get closer to a full-time (or even part-time) income, something like Liveops is going to be a better option.

I hope my Liveops review has been helpful and if you have any comments, questions, or experience with Liveops, please share in the comments section below.

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