Thanks for stopping by to check out my Lionbridge Review. To avoid confusion, this review is specifically about Lionbridge Smart Crowd, not Lionbridge Technologies (which is their parent company). Smart Crowd is the division of Lionbridge that hires work-from-home freelancers.
So, if you’re here to learn more about making money online, or to find out if Lionbridge Smart Crowd is scam… you’ve come to the right place.
Please note, I am not an affiliate for Lionbridge Smart Crowd or Lionbridge Technologies. This review has been researched with information and testimonials that are available online in the public domain. Any conclusions drawn by myself are opinions.
What is Lionbridge?
According to Lionbridge, they are a company committed to helping their customers master global customer enablement by bringing them the next generation of enterprise outsourcing.
I don’t know how you feel about that… but I have one thing to say...
Customers mastering global customer enablement?
I looked up global customer enablement and it turns out to be a buzz-phrase that people apply their own loose definition to.
So, we'll skip the lingo and get right to the point. Basically, Lionbridge helps their clients improve their businesses.
One way they do this is by hiring independent contractors (you) to perform various small tasks such as testing, data entry, and data research.
Each task is a piece to a puzzle, and with hundreds (even thousands) of people from all over, crowdsourcing, and adding their own piece… Lionbridge can assemble them into a complete picture and use it help their clients.
At least, that’s how it’s supposed to work…
Is Lionbridge a Scam?
When it comes to making money online it pays to be suspicious. Around every corner there’s a scam to trip over.
And then, if you’ve been doing your research, you’ve probably come across a few reviewers calling Lionbridge a scam. A few that I found were viciously passionate about it.
And it’s understandable after reading reviews like this…
So… does that make Lionbridge a scam, or just a bad company to work for? I guess it depends on your definition of a scam?
On one hand, you have these legitimate complaints. And if you’re going to sign up, do assessments, and work there… you should at least be confident they're not just wasting your time.
On the other hand, Lionbridge Technologies (parent company to Lionbridge Smart Crowd as mentioned) is a publicly traded company on the Nasdaq with annual revenues that hover around half a billion dollars.
They’ve also been named the largest language services provider in the world.
But the real nail in the scam coffin comes from Forbes… who has named Lionbridge Technologies one of the 100 Most Trustworthy Companies in America.
So, there you have it. I definitely sympathize with those who have issues with Lionbridge, and I'm certainly NOT saying they’re being dishonest about those complaints…
But, I’m also in no position to question Forbes, the Nasdaq, and Lionbridge’s shareholders.
I’ll go out on a limb here (a really small limb) and say Lionbridge is not a scam.
A few mismanaged departments and a mediocre employee or two... perhaps... but not a scam.
How Does it Work?
The sign-up process is what you’d expect. Give them your name, email address, etc. and wait for a confirmation link to arrive in your inbox (which might not be right away, mine took a few minutes).
Once you confirm your email and get logged in, you’ll see a terms of service statement which you must agree to before you're asked to share some details about yourself.
Before you can receive assignments, Lionbridge needs to know what you're good at. Or... in their words, “You will only be allowed to work on those tasks related to the talent you’ve demonstrated.”
To demonstrate your “talent” you are required to complete placement evaluations, which begin with reading comprehension.
Before you get crazy with evaluations though, don’t do what I did.
Apparently, you can only take each evaluation once… so don’t rush through it assuming you have multiple attempts.
There are several jobs available and your placement evaluations will dictate which ones you’re best suited for. The most popular jobs (but not limited to) are…
- Ads Quality Rater
- Internet Accessor
- Search Engine Evaluator
- Social Media Evaluator
- Map Quality Analyst
- Test Associate (testing games, apps etc.)
- Voice Data Collection
It should be noted though, that although these are freelance positions… they are not always hiring in your area. For example… at the time of this writing, there are no open positions in the US, but they are hiring in Canada, Australia, parts of Europe,and Asia.
Each job title and task has it’s own pay rate. You’re paid per task, not per hour, so it’s difficult to provide a concrete answer.
Generally, people have reported their pay in the $12-$14 range… but I’ve seen claims as low as $3 and as high as $36 for skilled positions such as Interpreter.
Although the pay is all over the map, one thing you can count on is NOT getting consistent assignments. This is not a “fire-your-boss” type of opportunity. You can certainly make some extra money, but I wouldn’t count on it to cover your mortgage payment and groceries.
The good news is that Lionbridge doesn't have to be your ONLY work-at-home gig. There are others you can use to fill up your schedule and when added together can amount to a decent income.
There are hundreds of reviews and if you sift through them you’ll get hundreds of opinions that range from it’s a great company to it’s a scam.
In most cases, the negative reviews are a result of false expectations and not truly understanding that being an independent contractor requires an investment of your time (for which you won’t be paid).
If you join Lionbridge with an employee approach, you’ll be disappointed. But if you go in thinking like an entrepreneur, you will be able to appreciate the benefits of freelancing.
In a traditional job, you and your employer have certain commitments to each other. There’s an expectation of regular hours and earnings. Your employer expects you to show up on-time, and you expect them to give you a minimum amount of hours.
As an independent contractor, Lionbridge has no commitment to you (outside of the specific task you’ve accepted) and you have no commitment to them. In other words… they can’t call you and tell you you’re late.
You only work for Lionbridge when... and if... you want to work for Lionbridge.
Having said that, not all of the complaints are due to an employee mindset versus an independent freelancer one.
I don’t want to ignore the legitimate issues people have. For example… some have mentioned in their reviews that Lionbridge gives poor instruction. If you spend half your time trying to figure out a task, or doing it twice because they were not clear about their objective… it’s going to get frustrating really fast.
But… Lionbridge has 100,000 independent contractors they work with, so some of them must do okay, and maybe when you get your rhythm, the time it takes to complete a task becomes reasonable.
I guess what I’m saying is, I wouldn’t let the negative reviews stop you from joining Lionbridge. If you really want a work-at-home lifestyle, you’ll have to take some chances. If you’re looking for guarantees… it might be better to stick to a 9-5.
What I Like About Lionbridge
- No commitment and flexible hours.
- Free to sign-up.
- They’re not a fly-by-night company. Lionbridge has been around for over 20 years.
- For those who speak multiple languages the interpreter position pays well.
What I Don’t Like
- As mentioned, I wouldn’t let the negative reviews stop you from joining, but I’d be lying if I said they were of no concern. There is an element of risk, but you’ll never know until you try.
- The work is unreliable, and you can’t depend on it for a regular income.
- Working from home is fantastic… but to be honest, testing, data entry, etc. are tedious tasks and probably not something you’ll want to do long-term. Once you get used to working from home you may want to move up to something more substantial and possibly earn a passive income.
This is a legit way to earn some extra money from home. It’s one of those jobs you’ll tell your friends about as they look at you strangely (with a little envy) and say,
“You do what? ...and they pay you for that!?"
If you’re a seasoned freelancer it can be an additional source of income. If you’re just getting started, it’s a great way to get your feet wet.
I hope this review was helpful and to get started you can join Lionbridge Smart Crowd here.
Now it’s your turn. Have you worked for Lionbridge before? Do you have other work-at-home recommendations?
Please share in the comments section below.