Welcome to my TeleTech review…
While doing research for my list of 200 plus work at home gigs, I stumbled upon TeleTech, and it’s turned out to one of the stranger reviews I’ve done. Not because TeleTech is strange, but because my research started out with bank fraud allegations and TeleTech being a scam… and ended up with TeleTech on a top 100 remote jobs list and their CEO ringing the Nasdaq closing bell.
I wasn’t sure where this review was going, but I'll share what I found. It seems this might be a tale of two companies… one legit, and the other a scam.
Please note, I am not a member or an affiliate for TeleTech (TTEC). This review has been researched with information and/or testimonials that are available online in the public domain. Any recommendations and/or conclusions are strictly opinions and may not to apply to, or agree with, all persons or situations. See full disclaimer for more info
What is TeleTech (TTEC)?
TeleTech is a company that’s humanizing digital and digitally enabling humans.
I often wonder if corporate marketers have an underground Fight Club where they sit in circles, throwing mouth-garble at each other. Who can out-jargon who?
Who can say the simplest thing in the most complicated way?
You’ll also find things like omnichannel world, and integrated Humanify Customer Engagement in TeleTech’s corporate speak.
Their core message “should” jump out at you, but if it doesn’t… TeleTech is a company that helps companies connect with their customers.
Their business is simply being in the service of others.
As a freelancer for TeleTech, your job is similar to online gigs like Arise... to be on the frontline of that service… communicating with customers via phone, chat, or social media.
If dealing with customers doesn't appeal to you, you can also do things like online surveys to earn some extra income from home. Sites like surveyjunkie.com and swagbucks.com are free to join and you can do them in your spare time.
Swagbucks even pays members for doing things like searching the web, visiting websites and watching videos.
Of course, surveys won't flood your bank account with greenbacks but if you've never made money online before, they can be a good place to start and lead you to something bigger down the road.
Depending on your situation though, you may be looking for a full-time income online. If you have health issues or kids at home to take care for example, an online business might be what you want.
In that case, knowing how (and where) to get started is what you need in order to get what you want.
TeleTech Negative Reviews
There’s a reason I started this review talking about TeleTech’s challenge in communicating who they are.
Big companies grow and evolve, they add services, take some away, change direction, and purpose…
Somewhere along the way the core message gets lost (or at least diluted).
But that’s not the only thing that gets lost…
As you research TeleTech, you’re going to find (if you haven’t already) a lot of negative reviews… because just as a company loses its core message, it often loses its ability to see people as people.
Employees become numbers… they turn into commodities who get bought and sold at a price that’s determined by supply and demand.
Unfortunately… work-at-home freelancers are in over-supply, in other words... cheap and expendable.
I’m sure there are many TeleTech employees that would disagree… and I wouldn’t argue with them. I’m only trying to explain the negative reviews.
This isn’t to paint a bad picture of TeleTech… it’s just to point out that I don’t think it’s TeleTech’s intent to treat people like “equipment” (as the reviewer above describes it).
Making sure their employees are always happy is not their business either.
We could debate whether it should be or not... but that's a different article.
It doesn’t matter where you go, or what you do, it won’t be perfect. TeleTech is not the best way to earn an income at home… but if you’re just starting out, it’s a good place to begin.
You've probably heard the saying, don't let perfect be the enemy of good... Well, don't let perfect stop you from going after the work-at-home lifestyle you want either.
Is TeleTech a Scam?
In addition to the negative reviews, you may have read that TeleTech is a scam.
This is what I was talking about at the beginning. A few of the first comments I stumbled on when researching TeleTech were about fraudulent checks.
Those are serious accusations. I've reviewed a lot of flat-out scams... and I thought this was going to be another.
So I searched "Teletech work at home fraud" and this is one of the first pages that came up…
It’s not exactly clear, but it seems like the reviewer is implying there are some scammers out there using TeleTech’s name. So... is this a case of two companies (one real and one a fraud)?
It shouldn't be too difficult to prove that TeleTech is legit.
But, another search and this review popped up (maybe you've see it too)...
At a quick glance if you're just skimming over it, the above review appears to say TeleTech is a scam (that's exactly what it says actually... but is that what it means?)
If however, TeleTech was a real scam… the reviewer would not have worked there for six months, and they wouldn't have received a free landline.
The fact that this person worked at TeleTech, is evidence the job is real.
They're NOT saying it's a good job, or a fair job. Clearly this person has taken issue with a broken promise, and for that reason is calling it a scam.
But companies change policies and break promises all the time (which is why we recommend people start their own business instead)... but bad decisions and mistakes made by management does not make them a scam.
To call the entire company a scam implies there is an elaborate scheme to rip people off, but there is no proof of that.
In fact... TeleTech (TTEC) is listed as number 4 on Flexjobs Top 100.
So if it’s not a scam, what’s the real story behind TeleTech?
In 2018, TeleTech Holdings changed there name to TTEC.
Headquartered in Englewood Colorado, Ken Tuchman (Chairman and CEO) founded TeleTech in 1982 as a response to his own poor customer service experience.
Today TeleTech (TTEC) operates in 19 countries with an estimated 48,000 employees.
I’m sure many of the complaints against TeleTech are legit… but that doesn't make them a scam.
Teletech is a publicly traded company with annual revenues over a billion dollars.
As I mentioned above, no opportunity is perfect… but when you send in your application to TeleTech, you’re NOT applying to a shady group of characters ripping people off from their seedy apartment.
TeleTech is a real company. A big company.
If it doesn't sound like your thing though, you can also make money online with sites like surveyjunkie.com and swagbucks.com. Both are free to join and Swagbucks even pays you for doing things like watching videos, searching the web and visiting websites.
For a more substantial income. an online business might be more your speed.
Medical issues might make a regular job difficult for example, or maybe you have children at home to look after. Maybe you just hate your job and need a change (now that's a pain I remember well).
With so much junk and misinformation out there there though, knowing how to get started properly is what you need in order to get what you want.
How Does It Work?
As mentioned above, this is a customer service job. Depending on the client and the project, you will be communicating with customers on the phone, chat, or on social media.
The pay varies, but in general, it’s a minimum wage job. Teletech doesn’t list specifics regarding pay, although some employees have reported around $8/hr for chat projects, and $10/hr for phone projects.
The application process takes approximately an hour and you are required to take MatchPoint Assessemts which measure your ability to perform specific jobs.
The minimum age is 17, a high school diploma or GED is required, and if you do get hired... TeleTech pays for your training.
Drug Testing and Criminal Background Checks
A background check and drug test are mandatory. I would assume this is to satisfy TeleTech’s clients (and who knows…maybe they’ve had issues with some employees in the past)… but I’ll let you decide how you feel about these requirements for a minimum wage job.
TeleTech apparently covers the cost of these tests, but they don’t pay for your time associated with them (which is not uncommon).
- Windows PC (no MAC’s, no tablets)
- Operating Systems (Windows 8.1 x64 (Home/Pro) / Windows 10 x64 (Home/Pro/Enterprise)
- 3.3 GB of “usable” RAM
- 8 GB free Hard Drive space
- 2 USB ports
- Sound Card
- 17” or Larger Monitor (minimum resolution 1024 x 268)
- Comfortable VoIP USB 2.0 Headset (must support Skype and/or Cisco)
- Windows Defender Antivirus configured for Workbooth
- Firewall software
- Internet Explorer 11
- Hardwired broadband connection (no Wi-Fi) with a 99.99% stability score and minimum 120ms response time (yes… you may be calling your internet provider).
- Distraction free environment (TeleTech has a strict NO Background Noise Policy)
Schedules are determined by what the client requires. You will however have to commit to working 4 to 6 hours consecutively for each shift… and the minimum number of hours you must work per week is 20.
You also need to be available on weekends and holidays, so although there are a lot of benefits to working from home… it might not be the right job if you have a family.
Where Do You Go From Here?
Some of the complaints I haven’t mentioned yet are...
TeleTech hires more people than they need, which means you think you have a job… but you’re left waiting, and waiting. And then...
You'll wait... which will eventually turn into more waiting...
Okay, maybe it hasn't been said quite like that.
Some have also complained that they've purchased equipment to meet TeleTech’s technical requirements, but never received a call to actually work.
There may be some truth in those statements… it’s not uncommon for companies with a big payroll to be under or over-staffed by 10 or 20 percent at any given time.
But many of these complaints are typical of most online "jobs". Real independence comes from having an online "business", creating passive income so you're not dealing with schedules, waiting for calls, drug testing and so on. You're the boss.
If it's the immediate income of a job you need though, it should be pointed out that there are many positive reviews about TeleTech as well.
I think (and this is just my opinion) that if you join TeleTech with an awareness of these issues (complaints), as well as realistic expectations of what the what the job is, you can benefit from the experience... and even use this opportunity to design a good life.
Working remotely can allow you to live closer to family (or further away from family if that’s what you need)
It doesn't pay very much, but... you're expenses are less. Depending on where you live, you might be able to move somewhere that’s both nicer and less expensive.
All food for thought…
Another way you can add to your income if you choose an "at home" lifestyle is to do online surveys. They won't make you rich, but a little extra might be all you need.
Survey Junkie is a good place to start and you can also sign up with Swagbucks who will pay you for doing things online you probably do anyway, like visiting websites, watching videos and even searching online.
If something with a much higher earning potential is what you want, an online business you can automate that pays you passive income commissions is what you need to get what you want.
I hope this TeleTech review was helpful and If you’d like to apply, you can get started here.
Now it’s your turn. Have you worked for TeleTech before? Do you have experience working in customer service from your home?