By Jay

TeleTech Scam Post Banner

Welcome to my TeleTech review

While doing research for my list of 200 plus work at home gigs, I stumbled upon TeleTech, and it’s turned out to one of the stranger reviews I’ve done. Not because TeleTech is strange, but because my research started out with bank fraud allegations and TeleTech being a scam… and ended up with TeleTech on a top 100 remote jobs list and their CEO ringing the Nasdaq closing bell.

I wasn’t sure where this review was going, but I'll share what I found. It seems this might be a tale of two companies… one legit, and the other a scam.

Disclaimer:
Please note, I am not a member or an affiliate for TeleTech (TTEC). This review has been researched with information and/or testimonials that are available online in the public domain. Any recommendations and/or conclusions are strictly opinions and may not to apply to, or agree with, all persons or situations. 
See full disclaimer for more info


What is TeleTech (TTEC)?


TeleTech is a company that’s humanizing digital and digitally enabling humans.

“What?”

Digital Customer Service

I often wonder if corporate marketers have an underground Fight Club where they sit in circles, throwing mouth-garble at each other. Who can out-jargon who? 

Who can say the simplest thing in the most complicated way?

You’ll also find things like omnichannel world, and integrated Humanify Customer Engagement in TeleTech’s corporate speak.

Their core message “should” jump out at you, but if it doesn’t… TeleTech is a company that helps companies connect with their customers.

Their business is simply being in the service of others.

As a freelancer for TeleTech, your job is similar to online gigs like Arise...  to be on the frontline of that service… communicating with customers via phone, chat, or social media.

If dealing with customers doesn't appeal to you, you can also do things like online surveys to earn some extra income from home. Sites like surveyjunkie.com and inboxdollars.com are free to join and you can do them in your spare time.  

Inbox Dollars even pays members for doing things like searching the web, visiting websites and watching videos. 

Of course, surveys won't flood your bank account with greenbacks but if you've never made money online before, they can be a good place to start and lead you to something bigger down the road. 

Depending on your situation though, you may be looking for a full-time income online. If you have health issues or kids at home to take care for example, an online business might be what you want.  

In that case, knowing how (and where) to get started is what you need in order to get what you want.

Now, I’m going to give you a free step by step beginner's guide to making money online which you can get by clicking HERE.

TeleTech Negative Reviews


There’s a reason I started this review talking about TeleTech’s challenge in communicating who they are.

Big companies grow and evolve, they add services, take some away, change direction, and purpose…

Somewhere along the way the core message gets lost (or at least diluted).

But that’s not the only thing that gets lost…

As you research TeleTech, you’re going to find (if you haven’t already) a lot of negative reviews… because just as a company loses its core message, it often loses its ability to see people as people.

Employees become numbers… they turn into commodities who get bought and sold at a price that’s determined by supply and demand.

Unfortunately… work-at-home freelancers are in over-supply, in other words... cheap and expendable.

I’m sure there are many TeleTech employees that would disagree… and I wouldn’t argue with them. I’m only trying to explain the negative reviews.

Employee review treated poorly

Source: Indeed

This isn’t to paint a bad picture of TeleTech… it’s just to point out that I don’t think it’s TeleTech’s intent to treat people like “equipment” (as the reviewer above describes it).

Making sure their employees are always happy is not their business either.  

We could debate whether it should be or not... but that's a different article.

It doesn’t matter where you go, or what you do, it won’t be perfect. TeleTech is not the best way to earn an income at home… but if you’re just starting out, it’s a good place to begin.

You've probably heard the saying, don't let perfect be the enemy of good... Well, don't let perfect stop you from going after the work-at-home lifestyle you want either.


Is TeleTech a Scam?


In addition to the negative reviews, you may have read that TeleTech is a scam.

This is what I was talking about at the beginning. A few of the first comments I stumbled on when researching TeleTech were about fraudulent checks.

Fraudulent cashier check accusations

Source: Opportunity Checker

Those are serious accusations. I've reviewed a lot of flat-out scams... and I thought this was going to be another. 

So I searched "Teletech work at home fraud"  and this is one of the first pages that came up…

TeleTech Bank Fraud Accusation

Source: Pissed Consumer

It’s not exactly clear, but it seems like the reviewer is implying there are some scammers out there using TeleTech’s name. So... is this a case of two companies (one real and one a fraud)?

It shouldn't be too difficult to prove that TeleTech is legit.

But, another search and this review popped up (maybe you've see it too)...

Teletech Is a Scam GD Review contradictions

Source: Glassdoor

At a quick glance if you're just skimming over it, the above review appears to say TeleTech is a scam (that's exactly what it says actually... but is that what it means?) 

If however, TeleTech was a real scam… the reviewer would not have worked there for six months, and they wouldn't have received a free landline. 

The fact that this person worked at TeleTech, is evidence the job is real. 

They're NOT saying it's a good job, or a fair job. Clearly this person has taken issue with a broken promise, and for that reason is calling it a scam. 

But companies change policies and break promises all the time (which is why we recommend people start their own business instead)... but bad decisions and mistakes made by management does not make them a scam. 

To call the entire company a scam implies there is an elaborate scheme to rip people off, but there is no proof of that.

In fact... TeleTech (TTEC) is listed as number 4 on Flexjobs Top 100.  

TeleTech number 4 on Flexjobs top 100

So if it’s not a scam, what’s the real story behind TeleTech?

About TeleTech


In 2018, TeleTech Holdings changed there name to TTEC.

Headquartered in Englewood Colorado, Ken Tuchman (Chairman and CEO) founded TeleTech in 1982 as a response to his own poor customer service experience.

Today TeleTech (TTEC) operates in 19 countries with an estimated 48,000 employees.

I’m sure many of the complaints against TeleTech are legit… but that doesn't make them a scam.

Teletech is a publicly traded company with annual revenues over a billion dollars.

TTEC revenue reporting

Source: Wikipedia

As I mentioned above, no opportunity is perfect… but when you send in your application to TeleTech, you’re NOT applying to a shady group of characters ripping people off from their seedy apartment.

TeleTech is a real company. A big company.

If it doesn't sound like your thing though, you can also make money online with sites like surveyjunkie.com and inboxdollars.com. Both are free to join and Inbox Dollars even pays you for doing things like watching videos, searching the web and visiting websites.  

For a more substantial income. an online business might be more your speed. 

Medical issues might make a regular job difficult for example, or maybe you have children at home to look after. Maybe you just hate your job and need a change (now that's a pain I remember well).

With so much junk and misinformation out there there though, knowing how to get started properly is what you need in order to get what you want.

Now, I’m going to give you a free step by step beginner's guide to making money online which you can get by clicking HERE.

How Does It Work?


As mentioned above, this is a customer service job. Depending on the client and the project, you will be communicating with customers on the phone, chat, or on social media.

The pay varies, but in general, it’s a minimum wage job. Teletech doesn’t list specifics regarding pay, although some employees have reported around $8/hr for chat projects, and $10/hr for phone projects.

The application process takes approximately an hour and you are required to take MatchPoint Assessemts which measure your ability to perform specific jobs.

The minimum age is 17, a high school diploma or GED is required, and if you do get hired... TeleTech pays for your training.

Drug Testing and Criminal Background Checks


A background check and drug test are mandatory. I would assume this is to satisfy TeleTech’s clients (and who knows…maybe they’ve had issues with some employees in the past)… but I’ll let you decide how you feel about these requirements for a minimum wage job.

TeleTech apparently covers the cost of these tests, but they don’t pay for your time associated with them (which is not uncommon).


Technical Requirements


  • Windows PC (no MAC’s, no tablets)
  • Operating Systems (Windows 8.1 x64 (Home/Pro) / Windows 10 x64 (Home/Pro/Enterprise)
  • 3.3 GB of “usable” RAM
  • 8 GB free Hard Drive space
  • 2 USB ports
  • Sound Card
  • 17” or Larger Monitor (minimum resolution 1024 x 268)
  • Comfortable VoIP USB 2.0 Headset (must support Skype and/or Cisco)
  • Windows Defender Antivirus configured for Workbooth
  • Firewall software
  • Internet Explorer 11
  • Hardwired broadband connection (no Wi-Fi) with a 99.99% stability score and minimum 120ms response time (yes… you may be calling your internet provider).
  • Distraction free environment (TeleTech has a strict NO Background Noise Policy)

Scheduling


Schedules are determined by what the client requires. You will however have to commit to working 4 to 6 hours consecutively for each shift… and the minimum number of hours you must work per week is 20.

You also need to be available on weekends and holidays, so although there are a lot of benefits to working from home… it might not be the right job if you have a family.

Where Do You Go From Here?


Some of the complaints I haven’t mentioned yet are...

TeleTech hires more people than they need, which means you think you have a job… but you’re left waiting, and waiting. And then...

You'll wait... which will eventually turn into more waiting... 

Okay, maybe it hasn't been said quite like that.

Some have also complained that they've purchased equipment to meet TeleTech’s technical requirements, but never received a call to actually work.

There may be some truth in those statements… it’s not uncommon for companies with a big payroll to be under or over-staffed by 10 or 20 percent at any given time.

But many of these complaints are typical of most online "jobs". Real independence comes from having an online "business", creating passive income so you're not dealing with schedules, waiting for calls, drug testing and so on. You're the boss.

If it's the immediate income of a job you need though, it should be pointed out that there are many positive reviews about TeleTech as well.

I think (and this is just my opinion) that if you join TeleTech with an awareness of these issues (complaints), as well as realistic expectations of what the what the job is, you can benefit from the experience... and even use this opportunity to design a good life.

Working remotely can allow you to live closer to family (or further away from family if that’s what you need) ?

It doesn't pay very much, but... you're expenses are less. Depending on where you live, you might be able to move somewhere that’s both nicer and less expensive.

All food for thought…

Another way you can add to your income if you choose an "at home" lifestyle is to do online surveys. They won't make you rich, but a little extra might be all you need. 

Survey Junkie is a good place to start and you can also sign up with Inbox Dollars who will pay you for doing things online you probably do anyway, like visiting websites, watching videos and even searching online. 

If something with a much higher earning potential is what you want, an online business you can automate that pays you passive income commissions is what you need to get what you want.  

Now, I’m going to give you a free step by step beginner's guide to making money online which you can get by clicking HERE.

I hope this TeleTech review was helpful and If you’d like to apply, you can get started here.  

Now it’s your turn. Have you worked for TeleTech before? Do you have experience working in customer service from your home?

Leave a Reply

Your email address will not be published. Required fields are marked

  1. I just had a job interview with ttec through text messages. They haven’t asked for any bank info yet and they said they want to hire me. But is it weird that I’d get a interview through text messaging on not over the phone? I’m just a little iffy on continuing with it. I need advice.

    1. Hi Kelly, I’d be wary of communicating through text, it’s difficult to know who’s on the other end. Teletech is commonly used by scammers to pretend they are from a legitimate company, and because it looks shady communicating with a public email (like gmail for example) they’ll often use text. I’d contact Teletech directly at https://www.ttecjobs.com/en/contact-us and confirm the identity of the person you’re texting with. Let them know you’ll only communicate with their official email that ends in @ttec.com

      1. I just was almost scammed by someone who was posing as Teletech company. At the end of the “hiring process” they asked for money to start using software. Stupid scammers. They used Google Hangout to communicate.

        1. Oh my they legit just tried the same thing with me. The whole process was strange, then came the picture of the mac book they promise that will be delivered to you.
          Same, used hangouts to communicate too!

  2. I applied for a job online and I received an email from the “TTEC Hiring Manager” with a horrible looking logo, no contact information, and it was sent from a Gmail account. I had actually applied for the job on what I thought was a reputable site but it was definitely a scam. I was an hour and a half applying via Google Hangouts. I know, I know, that should have been the first clue but they made it seem like an interview for a work at home position. Finally, he got around to the check and it felt off. I kept asking for paperwork and he wouldn’t send anything. TTEC may be a real company, but there are definitely people scamming with their name.

    1. Hi Sandhya, no one should ask you for your password to anything (and please do not give it them). There are a lot of scammers out there pretending to be from legit work-at-home companies. They post an ad using the name of a legit company and then try to gain your trust through correspondence before asking for things like passwords, bank information, etc. They may also ask you to buy things like a laptop and they’ll promise to reimburse you, just as soon as you send it to them so they can install the “company” software. These are all scams. It’s not companies like TeleTech doing this though, it’s people pretending to be from those companies.

  3. TTEC wants me to download something to scan my computer to make sure it’s compatible? This just sounds like someone trying to gain access to all my personal information! Anyone know?

  4. Ttec wants me to buy a $100 gift card and give them the verification code so they can load the apple computer (that they are supplying me with) with the correct software and then they will mail me the laptop loaded up. I have a hard time with sending someone $100 to work at home.

    1. Please make sure any and all communication you receive from Teletech is from their official email address with their domain extension @ttec.com

      Scams like the one you mention are very common. The scammer posts an ad online pretending to be from a legitimate company, You reply to the ad, but the correspondence that follows is not with the actual company.

      This is similar to home rental scams,where someone posts ad with an apartment for rent, but they don’t actually own the apartment. They’ll try to drag you along and at some point ask you to send them money and they’ll send you the keys and documents (in this case, it’s an Apple computer they’re promising to send you).

      It’s 100% a scam, but it’s not actually TTEC.

    2. They did the same to me. Said they provide funds for software and then wanted me to send $400 for a portal start up and wait til Monday for reimbursement. I then refused the job and turned my bank acct off. They deposited $2500 fake check knowing I declined the job and my entire bank account was froze by my bank. I’m currently awaiting the returned check to shut the account down. They also had the person who referred me keeping tabs on me when I began questioning them. I played dumb and pretended she wasn’t involved but now she blocked me. It’s a shame because I found legit reviews for the company and trusted it, but these hackers destroyed the reputation of this company.

  5. I worked for ttec as its now called and for two different times. First was a WAH sales and service basically inbound phone calls for over 50 companies andbthose included most of the tv infomercials items and services and i had to use my own equipment. It takes a remote software platform through your PC. The scripted dialogue allowed for quite an easy time. It would pop up on ur screen and u had to go verbatim or else…..myself it was not the right match as i did not often feel comfortable doing certain scripts for sales but thats a personal issue. A positive was i started when i lived in Georgia and had to move to home in Florida so I packed up and work came with me. At the time. Project i was on was more a test mode and constant issues with ttec software was always blamed on our personal internet provider and fell apart almost weekly. Pay was 7.25 an HR which is from the fact u dont require things as travel to work using ur own vehicles fuel etc…..slowly the hours for agents became almost less than worth the time. 5 hrs here one week and none others. And shifts became only available say over night amd thats why I couldn’t afford to stay. Later I had a job for a company in my town partnered with ttec but the partner was in charge of everything. MUCH better job to have and was more in line with wages and i worked in center etc. Today I have applied to 2 diff jobs located in a ttec center in my town. Im in line for hire on a project for a way much bigger digital product company with paid trajning and some sales with a expected pay rate plus an actually surprising commission thats well worth jt so I hope my lack of sales skills will be improved upon in training of 5 weeks. They do still use online assesments im sure it’s simply easier due to the vast volume of applicants applying…so I look at this as it all depends what project you are applying to and hired for. Some issues may always appear however overall i keep going back to ttec as well a means of a almost gaurantee of work despite starting to dislike the field in general….hence the reason ive worked elsewhere between ttec jobs and taken times away from the customer service type industry. Hope this helps….they are NOT a scam and all jobs have issues as for ttec being vastly huge in the field you most likely should just set job alerts aand do your job searches as much and deep as u can to find one that fits what you are hoping to find for your needs. Good luck out there!!

    1. I recently found a ttech LLC job, hey want to give me 15 an hour but, they want me to get 3 phones and than send them to a vendor to be programmed? Is this them or is this the scam??

  6. My boyfriend worked as a security analyst at TTec for a bit (he almost immediately left for employment with a more reputable company); we always got a kick out of how incompetent the SOC management is. They got hacked to the point where employees were told to not even bother coming in because the management couldn’t figure out how to unlock their computers about 2x/month. It makes sense that the government contracts with TTec… incompetent, meet incompetent! ??☹

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}