Welcome to my Userfeel.com Review
On a list of fun jobs to have, surfing the web and testing websites must be up there (just a hint of sarcasm ). I mean… most of us do it anyway. We may not express our opinion out loud, or even care about the websites we visit.
But seriously… getting paid to test websites and apps? Userfeel has to be scam. Right? Who is going to pay you to sit around on your couch and surf the web?
In this Userfeel review I’ll explain how it works, what you need to do to get started, and why people are willing to pay you. And, of course… we’ll talk about why some people think it’s a scam.
Please note, I am not an affiliate for Userfeel.com. This review has been researched with information and testimonials that are available online in the public domain. Any conclusions drawn by myself are opinions.
What Is Userfeel.com
Userfeel is a UK and Germany based company that specializes in app and website optimization. Founded by Yannis Karampelas (who also founded Netstudio), Userfeel has been connecting digital developers with user testers since 2010.
The best way to understand what Userfeel is (and why they pay you to sit on your couch), is to think of Userfeel as if you were the customer, not a tester.
For example… pretend for a moment that you’re a business owner (unless you are business owner, in which case you don’t have to pretend) and that you have a company website…
How important is it to know what people are thinking when they use it? Is your website easy to use, or is it confusing? Does it achieve your objective? Are people doing what you want them to when they visit your website?
Maybe you’ve forgotten to include something that’s obvious to them… but as the business owner, it’s not obvious to you.
What about making your website better? Before you can fix something, you need to know what’s wrong.
A lot of time, effort, and money goes into building a website or an app, it’s critical to get it right… and that’s where Userfeel.com (and YOU) come in.
Who Is Userfeel For?
Userfeel is for someone who wants some extra money, but doesn't necessarily need it.
It's not a way to replace your job so if a health issue is keeping you from work, or you need to stay at home for any reason... Userfeel on it's own won't get rid of that stress.
In those situations, what you want is peace of mind and although you can earn a little money with Userfeel, a real online income is what you need to get what you want.
How Does it Work?
Userfeel is open to everyone who is 18 or older. Once registered, you will need to complete a qualifications test which will help Userfeel identify you as a potential tester. To do this you’ll need to download and install Userfeel’s screen and voice recording software.
The best tip I can offer here is (again)… to think of Userfeel as if you were the customer. What would you want to know if you were the website or app owner… what kind of qualities would you be looking for in someone who is testing your website?
You would want people to be specific…
Having someone simply bouncing around your site saying “this is great”, “that’s great”, “what you’ve done here is really great” and so on is not very helpful. You can get your friends and family to do that.
Website and app owners need to know specifically what you like, and what you don’t like… and most importantly… why or why not. They also want to hear suggestions for improvements and... if possible, reasons to back up those suggestions.
“I think this could be improved by changing _____________ to _____________ because that would make it easier to ____________.”
There are no right or wrong answers, but if you keep these things in mind and provide sincere and honest feedback you should do well.
And, don’t worry about being an expert. Website and app owners want to hear from real people… not professional analyzers and optimizers (who do add value, but don’t represent the average user).
Also… it’s an industry standard but should be mentioned anyway that you do not get paid during this phase.
Once you complete your qualification test, it can take 1 – 2 weeks before you hear back from Userfeel.
Being a Usability Tester
When you’re accepted and become an official Userfeel tester, assignments will be emailed to you.
There are two things to aware of at this point.
- Each test that is emailed to you is time sensitive. A customer will only order so many tests so spots are limited and depending on how many testers are available during that time period, spots can fill up fast.
- Being able to do the test is not guaranteed. You will be asked to answer screener questions to make sure you match their demographic profile. For example, if it’s a website that sells and repairs tires, one of the screener questions might be, do you own and drive a vehicle.
Each test on average takes about 15 – 30 minutes when you include the written questions at the end, which are currently,
- What are 2 things you like and why?
- What are 2 things you don’t like and why?
During the test you will also have specific tasks to complete, for example…
A lighting company may ask,
“if you were searching on our website for light bulbs to purchase, start at our homepage and navigate to the bulbs you are looking for and proceed through the checkout process”
“provide feed back along the way, pointing out stumbling blocks and confusing instructions”
Again… those are just examples, but you get the idea.
Your screen and voice will be recorded. This example of a user test (below) will give you an idea of how it works, and what a usability tester does.
You are paid $10 for each test, provided your feedback is useful. Some of the reasons you might not get paid are that the audio is difficult to understand, or… you provided very little audio feedback (some people get nervous when they are being recorded).
If you don’t complete all the tasks, or it it’s obvious that you’re just going through the motions to tell them what they want to hear, payment can also be withheld.
What’s worse though is that you will receive a poor rating from the client and this will negatively affect how many tests, if any, are available for you in the future.
On the other hand… if you do well, you will get a good rating and increase the number of tests available.
To be clear though… there will never be enough tests to make this a full-time job.
If you’re looking for the complete work-at-home lifestyle, Userfeel tests should be combined with other ways to make money. There are simple surveys you can do to earn money on sites like Survey Junkie.
You can also make money doing things you'd like do online anyway like watching videos, surfing the web and playing games with Swagbucks.
There are other work at home gigs you can do and if you're looking for a more substantial income you can even build your own online business. All of these are ideal because you’re already in front of your computer. These methods offer offer the flexibility to break for half-an-hour (and earn an extra ten bucks whenever it’s offered).
But, if you only do user testing... I wouldn’t count on earning more than an extra $100 - $200 per month.
Pay is weekly via PayPal or Payoneer and there is no minimum cashout.
Is Userfeel a Scam?
If you’ve read this far, you’ll know that Userfeel is not a scam… however, there a couple things to discuss here.
There are a couple reasons people might call them a scam.
The first is that they signed up, did a test or two but were not paid (for the reasons mentioned above). For example, many people are nervous and uncomfortable when they are being recorded, so their feedback is not adequately communicated to the customer.
Another reason you might hear people calling Userfeel.com a scam, is similar to the issue that Uber (the ride share company) has to deal with.
In the case of Uber, many drivers are frustrated because it’s saturated. They don’t get enough jobs because there are too many drivers… so they go online and tell people what a terrible gig it is, hoping to discourage them from joining.
Work-at-home jobs like Userfeel can also be competitive. To keep new people from joining (and competing for those limited tests) some people write negative reviews and call it a scam.
You can be confident though, that Userfeel is legit…
What’s great though is that you don’t have to take my word for it. Since Userfeel is free to join, you can give it a go and experiencing it first hand.
Userfeel.com Complaints and Reviews
Like any make money online gigs, Userfeel gets both positive and negative reviews.
The biggest complaint is that there are not enough tests, but this is common among all remote user testing companies. User testing is just not a full-time job and some people go in with unrealistic expectations.
In general, most reviews are positive… but as mentioned above. Your best bet is to sign up and have your own experience. That’s not a strategy I recommend for “pay to play” work-at-home jobs… but that’s not the case here.
What I Like
- Beginner friendly and easy to get started.
- User testing is relatively easy, and Userfeel provides specific task objectives, making it easier to be successful.
- Decent pay (10$/test), weekly pay, and no minimum cash out.
What I Don’t Like
- It would be nice if there were more tests available. As mentioned though… you can combine Userfeel with other online gigs and side hustles such as Userlytics, Appen or TryMyUI.
- The potential exists for not getting paid, even if you feel that you’ve provided solid feedback and value to the customer… they may not see it that way.
- It’s an online job… which is good, but you’re still trading hours for dollars, and you only have so many hours in a day. To make significant money online, passive income is what most people work towards.
As a side hustle, Userfeel is a great way to make some extra spending money or savings. The web is full of “millionaire gurus” but it's easy to underestimate the significance of an extra $100 - $200 per month over course of a year.
It might not be life changing, but it can certainly make a difference and open new opportunities.
If you need to be home for whatever reason though, medical issues for example, children at home or a lack of good paying jobs, then a real online income is what you want.
Learning the methods and strategies used by online entrepreneurs is what you need in order to get what you want.
Again… as you discover that the make-money-online lifestyle is what you’re looking for, you can step it up, but Userfeel is a good place to start and you can sign up here.
I hope my Userfeel review has been helpful, and if you have any comments or questions please share in the comments section below.