Hello and welcome to my Wonolo Review.
If you’re looking for ways to make some money, you may be interested in Wonolo's platform, which allows you to work (on temporary jobs) whenever and wherever you like.
You may be be currently out of work and dealing with stress, or simply looking for an additional source of income. Is Wonolo can be the answer?
I get it, not having enough money is a big problem. I know what it's like to have money problems and who doesn't want a quick solution?
That’s what Wonolo claims to be offering its community.
In this review, I’ll tell you all about Wonolo – what it is, how it works, and if it’s a legit opportunity for finding temp jobs. I’ll also help you find out if Wonolo is for you and if you’d like to work as a Wonoloer (their term for Wonolo workers).
You’ll also get to see for yourself if Wonoloing (yes, that’s a word in Wonolo’s community) is indeed worth your time.
So, let’s begin… I’ll cover these topics:
- What is Wonolo?
- Is Wonolo Legit?
- How Does Wonolo Work?
- Reviews and Complaints
- What I Like About Wonolo
- What I Don’t Like About It
- Where Do You Go From Here?
Please note, I am not a member or an affiliate for Wonolo. This review has been researched with information and/or testimonials that are available online in the public domain. Any recommendations and/or conclusions are strictly opinions and may not apply to, or agree with, all persons or situations. See full disclaimer for more info
What Is Wonolo?
Wonolo means Work Now Locally, so its main purpose is to provide local jobs for individuals in a particular area.
They are a marketplace for on-demand jobs, and their staffing platform makes it easier for both employer and worker to find each other (for that perfect match).
Wonolo was established in 2013 by co-founders AJ Brustein and Yong Kim. Their headquarter is located in San Francisco, California, but their services are available in different locations such as the following:
- San Francisco Bay Area
- Los Angeles Area
- New York
- New Jersey
- Columbus, Ohio
As previously mentioned, Wonolo connects Wonoloers and Requestors. I’m going to define these terms to help you understand it better…
Wonoloers refer to the people working within the Wonolo platform (mostly for part-time jobs). If you’re a student or in between jobs, working at Wonolo can be an option for you. Also, if you’d just rather work for Wonolo than apply to traditional jobs (whether part time or full time), that’s okay too. In fact, I’ve heard of some people taking on Wonolo jobs full time.
Now, Requestors as you probably expect, are the companies/clients that employ Wonoloers.
Depending on their needs, they may request assistance for some of their large events or other immediate needs. Those in merchandising can experience an influx in orders for example (in certain seasons) and may need extra people to help them out.
And sometimes, employees with important tasks for the day are absent. Those are just some of the possible scenarios for companies (Requestors) to request for help from Wonoloers (through Wonolo, of course).
Is Wonolo Legit?
I’m glad to say that Wonolo is a real company with no signs of scam. I’ve seen a few complaints here and there (and I’ll talk more about those in just a little bit), but they don’t have many accusations (or proof) of being a scam or scamming people.
So, yes – Wonolo is as legit as it gets.
How Does Wonolo Work?
Finding work is made simple with Wonolo (especially if you live near the major cities in your area). Let's start with their requirements.
Remember, working as a Wonoloer is not the same as working at traditional jobs where you need to go through strict hiring procedures. Still, there are some basic requirements that you should meet if you’re considering working for Wonolo such as:
- Smartphone with Wonolo app – This is a basic requirement because you’ll be using your mobile phone to look for jobs in the Wonolo app. You can download their app through Google Play if you’re using an Android device or through the App Store if you’re using an iPhone.
Just search for “Wonolo app” and download it on your cell phone. Needless to say, internet or WiFi connection or data is also needed as you’ll constantly need access to your email and Wonolo app.
- Pass their background screening – You’ll need ID proof for this. They may also request for additional documents if they encounter any problem while checking your name and background.
- You must live in the US – Wonolo’s services are available in major cities in the US and since your physical presence is needed in all the jobs at Wonolo, you’ll need to be a resident of America. You also need to have a US phone number as they’ll use this to verify your account.
- Legally authorized to work in the US – This is another basic requirement for USA workers so I think you won’t have any problem with it.
- At least 18 years old – 18 is the legal age to work in the US under general rules of labor (requirements for minors are covered under the Fair Labor Standards Acts). The only exception to this rule is the jurisdiction in your place of work – in which case, you should still be of legal age to work at Wonolo.
- Others – It’s implied that as a Wonoloer, you’re not to perform your job under the influence of drugs or alcohol.
What makes applying to Wonolo REALLY easy is that you don’t need to submit a resume to them. You won’t even get interviewed. Yes, you heard that right. I've listed the steps to applying to Wonolo below.
- Download the Wonolo app on your mobile phone – You can do this via Google Play (Android) or the App Store (iOS).
- Open the app and sign up.
- Once you sign up, you’ll need to go through a sort of on-boarding process. This is your waiting period (for approval) as they’ll need to check on your identity and background first.
- After approval, you’ll be allowed to access the Wonolo platform and view all available jobs.
- At this point, you can start looking for open jobs that you’re qualified for.
- When you find a job that you’re interested in and want to take (of course, you should be qualified for it), you can click “Accept”.
- You’ll need to wait for the confirmation that you’ve been approved for the job you accepted.
- Once approved, report for work on the date and time of your shift/task.
- You’ll get a rating from your client (the Requestor) after you finish your job. Note that high ratings (especially consistent high marks) will give you a good profile (and you’ll get more jobs approved in the future).
- You’ll get paid via Stripe.
- Provide rating and feedback for the company you worked for.
It's as easy as that to sign up to Wonolo and apply for jobs as a Wonoloer?
Some key points to remember:
- It goes without saying (but I'll say it anyway, lol) that you’ll need to be physically present (and report on time) on Wonolo jobs. Therefore, choosing jobs that are close to where you’re at is always the best option.
- As an independent contractor, you’ll be working as a freelancer and not as an employee of the company that hired you. You’ll be a Wonoloer alright, but you’re not their employee.
Also, you’ll only be working on temporary jobs for your client – therefore, you’re not an official representative or agent or worker of the company. Keep those things in mind when it comes to wages, benefits, and responsibilities so as not to get confused with your job description.
- In relation to the previous paragraph, you are under no obligation to work for Wonolo alone. You can join other platforms and staffing companies or something like Shiftgig if you want. Wonolo won’t restrict you with your options, they simply want you to do your job well as a Wonoloer (since you’re also carrying their name when you use their platform).
- When accepting open requests, make sure that you understand everything about the job and that you’re qualified for it. This is very important as failure on your part to perform the task well (or as required) can result in nonpayment due to breach of contract. You might even be required to pay for damages. Furthermore, getting low ratings can lead to fewer to no jobs in the future.
According to Wonolo’s official site, the following types of jobs are offered on their platform:
- Warehouse operators
- General labor
- Delivery drivers
- Food production staff
- Event staffing
- Washing and cleaning staff
- Administrative staff
- Merchandising staff
Looking at the above types of jobs, I can say they have job opportunities for almost everyone. Whether you want to work in an office, hotel, food-related industry, promotional events, and more – there’s bound to be some type of work available to you on Wonolo.
And like I said, you don’t need a resume (or even experience) to apply for jobs as a Wonoloer. All you really need is to be qualified for the job and know how to do it well. Note, there’s no training involved for these jobs so you should at least know how to do them.
With Wonolo (and similar platforms), how much you can earn is dependent on how often you choose to work. In general, all things being equal (your hourly rate for example), the more hours you work (and the more you work) will result in higher income.
In a way, it’s like having an occasional source of income (like a tap you an turn on off) when you’re using a platform like Wonolo. Of course, a lot will depend on your location and the availability of work in your area. Because even if you’re willing to work, you can’t do so when there’s no available work. Also, there are competitors for these positions (from fellow Wonoloers in your area).
Working part-time or full-time will also depend on the available work. If you’re lucky enough to live in a place where there are always open jobs (major cities and industrial areas), it may even be possible to become a full time Wonoloer. I’ve seen reports of people working full time for Wonolo for years and it seems to work for them well.
Now, as far as payments go, your money earned will appear in your Wonolo account around 5 days (more or less) after completing a task.
You might we wondering just how much you’ll get paid when you work at Wonolo. Well, I looked around, and so far I’ve seen $12 per hour as the lowest. I’m sure you’ll find Wonolo jobs with higher pay as this will depend on the type of work you apply to and the company (and their budget).
Also, according to Wonolo’s records, Wonolo Requestors pay a little above the minimum wage in the US.
Note that Wonolo is not the entity that will pay you – they’ll simply process payments from the Requestors after you’ve completed a job. And you’ll know how much you’re going to get paid just by looking at the details of the job (before accepting it).
With Stripe as their designated partner for payment processing services, you’ll also need to accept Stripe’s Terms of Service.
Just in case you don’t know what the Wonolo app is, it’s simply the software that Wonolo is using to provide their services.
Right now, the Wonolo app is only available for download on mobile devices (not on laptops and desktops) – that’s why having a smartphone is one of their requirements in using their platform.
If you’re already working at Wonolo and need to cancel a job you’ve already accepted, you can do so (technically). However, this is not advisable – and if you give Wonolo (or your client) less than 12 hours of notice, you can be penalized for this.
You see, even if you’re consistently getting high ratings, Wonolo can downgrade your overall rating just because of ONE cancelation incident. Yes, they’re very strict when it comes to canceling jobs. In fact, doing so more than once can even get you kicked out of their platform.
Overall, it’s not good to cancel jobs once you’ve already accepted it (and approved). If you’re going to sign up to Wonolo, you need to understand this and accept it as one of their rules – so avoid cancellations at all costs.
This is their way of maintaining high quality services for the companies who are using Wonolo. Surely, they want to keep a good standing with their clients as this will affect Wonolo with it's current contracts as well as future contracts. And while there are valid excuses for canceling on previous engagements, I’m sure there are always those who will abuse this option (that’s why they’re strict on it).
It’s worth noting, though, that companies (Requestors) can cancel approved jobs (at any time) without getting penalized. I don’t know why, but those are Wonolo’s rules (if I had to guess though, I'd say it's because Requestors are the one's paying the bills).
I’ve looked around and seen testimonies of workers (Wonoloers) having positive experiences with Wonolo and their clients (Requestors). It has actually become a common practice for Wonolo employers to keep hiring the same group of workers that they’ve hired before (those with good performances, of course).
Wonolo is one of those platforms where companies and workers can get together for temporary jobs – and if they like each other, they can engage in more businesses down the road. Requestors can even decide to hire Wonoloers for full time jobs in their companies. This process is called temp-to-hire, and it’s allowed in Wonolo.
So, as you can see, Wonolo can be a good platform for employers and employees to meet. For me, I also look at it as a good reason why you should perform well while doing tasks for Wonolo clients.
Wonolo Reviews and Complaints
I’m happy to say I found a lot of positive reviews for Wonolo. It’s almost overwhelming. It’s quite obvious that a majority of Wonoloers are happy with this marketplace for temporary jobs – I even saw reviews from people who have been working for them for many years.
Of course, I’ve also seen some complaints about Wonolo. Personally, I think it’s only natural as companies will always have employees/workers that are unhappy. In Wonolo’s case, most of the complaints are about these things:
- Low pay
- Delayed payment
- Poor customer support
For the issue of low pay, I think it’s just a matter of not accepting jobs you don’t think are worth your time.
If the terms are unacceptable (and you’ll get to review the details of the job before accepting it), simply look for a better deal. Research also shows that Wonolo clients are giving minimum to above minimum wages – so I don’t think it’s too bad (for temporary work).
Having said that, it depends on what you're expectations are. For example, if you're an unemployed trades-person who normally makes $30 or $40 per hour, of course you're going to be unhappy with their pay rates.
For delayed payments, I agree this is an important issue. And, I hope Wonolo can improve on this part of their service soon. For now, I’d say be ready for such situations when you decide to sign up for Wonolo. It doesn’t happen often, but it happens.
Wonolo’s feedback for poor customer support is a bit disappointing. Unfortunately, they don’t have phone support available (as of this writing), so your only option for help is via email (through their Help Center). Emails can take time (compared to phone calls), so again, be prepared for this possible scenario.
What I Like About Wonolo
- Great concept – I think it’s great that Wonolo’s platform can provide the flexibility and freedom to work on your own terms.
- Easy to get in – You don’t need a resume to apply and there are no interviews either.
- A wide range of industries are involved – Various positions are available to Wonoloers.
- Availability of job opportunities – Hundreds of companies are already using Wonolo (including Coca-Cola, Papa John’s Pizza, and UNIQLO). Also, more and more companies are joining the platform as we are now entering the Gig economy (and it’s working for a lot of people).
- Free to join – You don’t need to pay fees for signing up to Wonolo and applying to jobs in their platform.
- Flexible working schedule – Part-time workers and students will find Wonolo’s platform convenient to use.
- Reliable payment system – Wonolo is using Stripe which is a reputable company.
- Their app is easy to use – The Wonolo app is designed to be user-friendly and easy to figure out.
What I Don't Like
- Pay is not that high – Don’t think of Wonolo’s clients (also your clients) as employers on a traditional job. Wonolo is a platform for temporary on-demand jobs and pay is simply in that entry-level range… especially for jobs with minimal qualifications.
- Customer support issues – According to Wonolo’s official site, they have around 300,000 Wonoloers now. That’s a lot if their customer support team is comprised of only a few people. However, while it’s understandable, I think it’s ironic for Wonolo to have problems related to being understaffed. So, if that’s the case (I really don’t know if that’s the case), I hope they’ll just hire some Wonoloers to help with their customer support (to improve their service).
- Work is not guaranteed – Because of the competition among Wonoloers themselves, it’s hard to say if you’ll always find available jobs when you want to work. And like I said before, the availability of work will also depend on your location. So if you’re OK with such a set up (of not having available work guaranteed), you can still consider Wonolo.
- Last minute cancellations from clients are allowed – Honestly, I think this is a bit unfair. After all, workers are severely penalized for canceling jobs. I hope Wonolo would consider charging Requestors that cancel jobs some fees (cancellation fees) so as not to waste a Wonoloer’s time.
- Reports on payment problems – I really do not think Wonolo intends to scam Wonoloers of their hard-earned money. I can only guess that these are system errors and the like. Still, I hope their customer service team can be swift with their answers and assure workers they’ll get their money soon. Also, I wish they could fix the system (the technical side of it) so that there will be fewer cases of payment problems.
Where Do You Go From Here?
Wonolo is legit and it’s a great help to the Gig economy. They are providing people with flexible times to work.
And while temporary jobs are mostly intended for part time work, there is potential to use Wonolo for full-time work if you wish to do so (there are already people doing this).
Is Wonolo for you? Only you can answer that question.
But if you want to earn money while working on your own terms (flexibility is truly one of Wonolo’s greatest advantages), I’d say it’s worth considering.
I’ve also listed the pros and cons of joining the Wonolo community. So, if you’re ready to accept the ups and downs of using their platform, I say go for it.
The biggest challenge you'll face is the availability of work. Depending on your local economy and the number of Wonoloers in your area, you may have a tough time competing for jobs.
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To be clear, these sites will not replace your job. They are simply a way to earn a few extra bucks online if a few extra bucks are all you need.
If something bigger is what you have in mind, an online business might be what you're looking for.
You might be a student in school or a single parent at home. You may have health challenges that make regular work difficult, or maybe you just hate your job and you’re desperate for a way out.
With all the scams and schemes out there though, knowing how and where to get started (the right way) is what you need in order to get what you want.
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I hope my Wonolo review has been helpful and if you have any comments, questions, or experience with Wonolo, please share in the comments section below.
You can find work at Wonolo and become a Wonoloer here 🙂