Thanks for stopping by to check out my Userlytics review. The great thing about user testing is that it’s simple and in most cases, doesn’t require any specific qualifications. It’s not a way to replace your full-time income… but you can earn a few extra bucks.
Is Userlytics legit though? You may have noticed some who are calling Userlytics a scam and there’s a good reason. I’ll get into that in a moment, but first, I should explain who they are and how it works.
Please note, I am not an affiliate for Userlytics. This review has been researched with information and testimonials that are available online in the public domain. Any conclusions drawn by myself are opinions.
What Is Userlytics?
Userlytics is a user testing platform that delivers customer experience and insight to clients.
So... in plain English rather than corporate speak ... the easy explanation is that businesses need people to test their digital assets such as websites, search engines, mobile apps, games, etc.
They pay Userlytics to find testers… and Userlytics pays you to do the testing.
Founded in 2009, Userlytics is the first video-based in home user testing platform.
CEO Alejandro Rivas-Micoud described the advantages of home-based user testing vs tradional focus groups,
“By allowing participants to engage and interact from the convenience of their home, on their own preferred schedule, we significantly expand the pool of potential participants beyond the limited groups reached via traditional, in-person means.”
How Does it Work?
The sign-up process is simple. In the top right corner of Userlytic’s website you’ll see a sign-up option.
Which brings you to this page…
Once you’ve submitted your email address they’ll send you a confirmation link (which will probably end up in your junk or spam folder).
Depending on your email provider, you may have to move the confirmation email into your inbox folder for the link to work.
That'll take you back to their website so can you provide your name, a password, and then log in.
It's quick and easy, and for the most part you're done. To get paid though, you'll also need to connect your PayPal account.
There is an option to create an advanced profile which, in theory, should qualify you for specific demographic projects… but with anything (as we've recently discovered with Facebook), there's always a risk when sharing personal information online.
Some of the questions are generic, like the kind of phone you use. Others get more personal, asking you things like occupation, income and how many children you have.
- Computer running Windows 7 or newer, or a Mac with MacOS 10.7.3 or newer.
- Built-in Mic and Webcam
- Highspeed Internet
- Supported Web Browser (Chrome, Safari, MS Edge, or Firefox)
- Paypal Account
If you’ve never done user testing, it’s simple. In fact… you’re doing it every day when you’re searching Google, surfing social media, or visiting websites. You’re just doing while being recorded and providing feedback.
Userlytics will email you assignments such as conducting a search for a product, comparing a client's homepage to a competitor's, or simply reacting to ads, videos and images.
As you perform the test, Userlytic's software will use your computer’s camera and mic to record your reactions... revealing emotions such as frustration or confusion.
You will also be asked to provide feedback and answer specific questions. For example, they might ask your overall opinion of the concept, ease of use, layout, as well as detailed responses to things like the log in and check out experiences.
Of course… the two biggest questions are how much does Userlytics pay, and are they a scam? I’ll talk about the scam situation in a moment.
Regarding the money… Userlytics pays anywhere from $5 - $20 per test, and each test can last between 20 to 40 minutes.
They also claim that some tests can pay as high as $90, but I wouldn’t count on getting many of those.
Usually the higher paying tests are user specific. For example, a medical diagnostics company might be looking specifically for medical professionals to test and provide feedback on their website.
Twenty bucks is not uncommon though according to some users…
Once the client has reviewed the test results and approves the feedback, payments are cleared… which arrive weekly in your Paypal account.
Is Userlytics a Scam?
Userlytics is absolutely a scam.
What they’re really doing here is collecting user habits and activity so they can feed that information to their proprietary machine learning system, turn it back on humans and ultimately take over the world through global domination.
No... not really.
My apologies. That's my feeble attempt to have some fun and turn an otherwise dry review into something with a little color...
All joking aside, there are some "questions" about Userlytics that I’ll get to in a moment, but as far as them being a scam… they are not.
A quick check with the Better Business Bureau and although they are not accredited, they are registered and provide phone numbers, contacts and a physical address. Those are not details you find with a flat-out scam.
Something else that's uncommon with scams are dedicated social media profiles because they can't control the negative comments and accusations of reviewers.
Userlytics doesn’t have a huge following on social media, but they do have professional accounts (and you can comment and ask questions there if you'd like).
Finally… they’ve been around since 2009. Almost ten years. True scams rarely last ten months before they die off and come back with a different name or a different twist on their scheme. It can happen… (the FTC recently took down the online marketing company Digital Altitude which survived for years), but it’s rare.
What About the Complaints and Scam Accusations?
So, here's why some might call Userlytics a scam.
In many ways, user testing is similar to online surveys, in that they both provide market research.
Imagine for a moment you own a company and you’re paying someone for feedback about your new website. You would expect that feedback to be useful and relevant.
If it wasn't, you might reject it.
The company that provided you the feedback (in this case, Userlytics) wouldn't get paid, and therefore the tester wouldn't get paid either.
What sometimes happens with user testing (and online surveys) is that the information provided to the client get's rejected, the tester doesn't get paid and accuses them of being a scam... justified or not.
Userlytics is a real company and you can be confident (despite the potential issues like the one described) that they are legit.
And... that they are NOT building an artificial intelligence system to take over the world (although you can never be certain).
How Much Money Can I Expect To Make?
User testing does not have a great reputation when it comes to overall income potential.
On average, you might get a couple invites per month. But even that’s not guaranteed.
Some people have reported getting a few assignments per day, but others claim they only received one every few months.
For me… my dashboard currently looks like this…
As you can see, there are currently no active test invitations.
So, do not count on this as your only income. If you can do a few tests per month it might be good for $30-$60… which isn’t much, but it might be enough to cover one of your bills. So, it’s not nothing.
There are hundreds of home-gigs and side-hustles you can do. The problem with most however, including Userlytics, is that you usually can't survive on just one.
So, if you really want to replace your job, you need an overall freelance strategy in which you mix and match opportunities. Write articles when you can write articles, tutor students when you can tutor students (just an example), and test websites when you can test websites.
Userlytics is great for an extra ten or twenty bucks when invitations are available. But it’s not a full-time income. It’s not even a part-time income.
Although there are a handful of really good websites reviewing Userlytics, there are very few "user" reviews.
I even checked their social media profiles for reviews on Twitter, Linkedin, and Google+. The most I could find were a few star ratings on Facebook.
But the lack of user reviews tells us something. If there’s very little buzz online, then it’s likely there are not many user testing assignments. In other words… there’s not a lot of money to be made here.
What I Like About Userlytics
- When the jobs come in (which isn't often), the pay is decent.
- No specific qualifications are required.
- Easy to sign-up and simple to navigate.
What I Don’t Like
- Not many assignments.
- Social media community is a ghost town (I thought I saw a tumbleweed blow over their Facebook page). Okay… to be fair, social media is extremely time consuming and doesn't suit everyone’s marketing strategy.
- It might not happen often, but you may spend your time testing, have the client reject the results, and then not get paid.
As mentioned, Userlytics is a great addition to an overall freelance strategy. It's also a good way to pick up some extra money, but that’s all it is.
People who are looking for something more serious would do better with something like Wealthy Affiliate.
I hope this Userlytics review was helpful and for those interested, you can sign up here.
Now it’s your turn. Do you have experience or insight about Userlytics? Are there other user testing sites, or online money-making strategies you’d like to share?